Clinical Scheduler (LPN or CMA required)

University of Missouri Health Care; Columbia Township (MO); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Retirement options

Tuition assistance

Discounts

Job summary

MU Health Care in Columbia, MO is seeking a Clinical Scheduler to serve as the vital link between patients and their care. The on-site role supports the Endoscopy Center, coordinating schedules for procedures while delivering clear information to patients and families.

Two years of scheduling or healthcare-related experience are required, along with one of the listed medical assistant licenses. The position offers competitive hourly pay and comprehensive benefits.

Qualifications

• Two years of scheduling, clerical, office, or healthcare related work experience.
• Certification/licensure from CCMA, CMA, RMA, NCMA, NRCMA, MAC, AAHP, or MO LPN required.

Responsibilities

• Manage and coordinate complex scheduling for services and templates.
• Coordinate overall scheduling to optimize resources and minimize patient wait times.
• Use IT programs for scheduling, documentation, and patient information.
• Serve as primary contact for patients, providing clear information about procedures.
• Identify and resolve scheduling conflicts while maintaining high service levels.
• Collaborate with physicians and nursing staff for timely communication.
• Document clinical information and follow protocols within scope of practice.
• May perform unit/department duties as outlined.

Skills

Communication skills

Patient scheduling

Detail oriented

Education

CCMA

CMA

RMA

NCMA

NRCMA

MAC

AAH RMA

MO LPN

Tools

Scheduling software

Electronic health records

Job description

Shift: Monday – Friday; 8am to 4:30pm

Work Arrangement: On-Site

Department: Endoscopy Center

Facility: University Hospital – 1 Hospital Drive, Columbia, MO

Compensation:

Base Pay Range: $$19.15 - $30.23 per hour, based on experience.

ABOUT THE JOB

MU Healthcare is looking for a dynamic and compassionate Clinical Scheduler to be the vital link between our patients and their healthcare journey. We seek individuals who thrive in a fast-paced environment, possess exceptional communication skills, and are dedicated to providing outstanding patient care. The ideal candidate will be proactive, detail-oriented, and passionate about making a positive impact on patients’ experiences. Candidates must have two (2) years of scheduling, clerical, office, or healthcare-related work experience, and one of the following certifications or licensures: Clinical Medical Assistant (CCMA), Certified Medical Assistant (CMA); Registered Medical Assistant (RMA), Medical Assistant (NCMA), or Missouri Board of Nursing LPN or Nurse Licensure Compact multi-state LPN. If you are someone who enjoys building relationships and ensuring that every patient feels prepared and informed, we want you on our team! Join us in our mission to deliver exceptional healthcare and support our community with empathy and excellence. Your role will be crucial in shaping the patient’s experience at MU Healthcare!

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8%and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Use Manages numerous and complex schedules and templates for service requested.
• Efficiently manages and coordinates the overall scheduling of medical procedures, ensuring optimal utilization of resources and minimal patient wait times.
• Utilizes financial and clinical information technology programs for scheduling, documentation, and managing patient information.
• Acts as a primary point of contact for patients, providing clear information regarding their scheduled procedures, answering questions, and addressing concerns.
• Proactively identifies and resolves scheduling conflicts, patient inquiries, and other issues that may arise, maintaining a high level of customer service.
• Collaborates effectively with physicians and nursing staff to ensure accurate and timely communication regarding patient needs, procedure preparations, and follow-up care.
• Utilizes clinical knowledge to document and relay clinical information to patients, including appropriately utilizing clinical protocols within the scope of practice.
• May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

• Two (2) years of scheduling, clerical, office, or healthcare related work experience.
• One of the following certifications or licensures:
• Certified Clinical Medical Assistant (CCMA) by the National Healthcareer Association (NHA); or
• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA); or
• Registered Medical Assistant (RMA) by the American Medical Technologists (AMT); or
• Medical Assistant (NCMA) by the National Center for Competency Testing (NCCT); or
• Nationally Registered Certified Medical Assistant (NRCMA) by the National Association for Health
• Professionals (NAHP); or
• Medical Assistant Certification (MAC) by the American Medical Certification Association (AMCA); or
• Medical Assistant (RMA) by the American Allied Health (AAH); or
• Missouri Board of Nursing LPN or Nurse Licensure Compact multi-state LPN. When primary state of residency changes, compact state LPNs must apply under new state of residency within thirty (30) days.

PREFERRED QUALIFICATIONS

• Scheduling experience in a hospital or clinic environment is highly preferred.
• Clinic experience in CMA or LPN role.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.