Clinical Review Specialist

New England Life Care, Inc.; Portland (ME); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Generous 403(b) savings program

Company paid life insurance

Short- and long-term disability

Paid Time Off

Job summary

New England Life Care (NELC) is a leading non‑profit home infusion provider serving Maine, New Hampshire and Massachusetts. This remote Clinical Review Specialist role supports utilization management, reviews therapy checklists, and communicates coverage decisions to patients and providers.

You will work with the Medical Director to address denials and ensure compliance with state and federal requirements. The position offers a Monday–Friday schedule with standard daytime hours, inclusive

Qualifications

• Must have Medical Assistant certification or MA/LPN credentials.
• Experience in care coordination, home health or home infusion is required.
• Familiarity with HIPAA Privacy and Security Regulations is required.

Responsibilities

• Apply clinical criteria, eligibility and benefit information to ensure high‑quality, cost‑effective care.
• Review clinical documentation for long‑term government payers twice yearly for ongoing coverage.
• Consult with Medical Director for potential denials not meeting medical necessity.
• Communicate coverage decisions clearly to members, providers, and medical groups.

Skills

Dependability

Communication (verbal & written)

Problem solving

Organization & prioritization

Independent work

Computer skills (MS Word, Outlook, Web

Education

Medical Assistant certification

MA or LPN license

Associate degree or higher (preferred)

Tools

Microsoft Word

Outlook

Internet

Job description

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

Remote

This is a remote position with an ideal Monday – Friday from 8:30am until 5:00pm schedule.

We are only hiring remote employees for this position that live in Maine, Massachusetts, and New Hampshire.

Clinical Review Specialist

Summary

The Clinical Review Specialist will conduct regular utilization management reviews and provide clinical information as required in order to confirm coverage for each patient.

Benefits

• Career Ladder
• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid Time Off
• And much more!

Primary Responsibilities

• Apply clinical skills and expertise in conjunction with established medical criteria, members’ eligibility and benefit coverage information, in the review of therapy checklists & specialist drug authorization forms, to ensure high-quality, cost-effective care
• Maintain a thorough and comprehensive understanding of regulations, payer contracts, product lines, NELC policies & procedures
• Serves as subject matter expert on complex specialty drugs clinical requirements
• Review clinical documentation for long term government payers to ensure they still meet clinical coverage twice a year
• Consulting with the Medical Director for all potential denials that do not meet medical necessity or NELC criteria
• The decision for a medically necessary denial is within the Medical Director role
• Act as a liaison between internal and external customers to resolve systems/process issues and ensure we are obtaining signed physician orders from participating MDs for government payers
• Determine appropriateness and effectiveness of services requested using established medical coverage criteria, guidelines and departmental policies and procedures
• Responsible for timely and comprehensive medical review with concise documentation of pertinent facts, decisions and rationale and facilitation of resolution to requests of “urgently needed, not yet rendered services” in compliance with state regulation
• Effectively and accurately communicate coverage decisions to members, providers, and medical groups, following timelines established by regulations and accreditation standards
• Identify and appropriately inform Manager/Supervisor of sensitive or complex cases
• Maintains a thorough and comprehensive understanding of state and federal regulations, accreditation standards and payer contracts to ensure compliance
• Develop and maintain positive, effective working relationships with Medical Directors, physicians, vendors, managed care offices and other customers
• Maintain confidentiality of member and case information by following Corporate Privacy policies pertaining to protection of member PHI
• Perform other duties as assigned

Mandatory and Preferred Requirements

• Medical Assistant certification
• requiredMA or LPN
• preferredAssociate of Arts degree or higher are preferredHealthcare experience in a medical setting
• requiredPrior experience in care coordination, home health or home infusion
• preferredExperience in managed care environmentExperience in working with established criteria to determine medical necessity and appropriateness of careExperience in utilization review, utilization management, quality reviewWorking knowledge of federal / state fraud and abuse laws
• requiredKnowledge of HIPAA Privacy and Security Regulations
• preferred
• .Skills:Dependability in attendance and job performance requiredExcellent verbal and written communication and interpersonal skillsExcellent problem identification and solving skillsAbility to organize and prioritize multiple assignments within workloadAbility to function independently and take independent action, within scope of job responsibilitiesCompetency in computer skills including Microsoft work, outlook and internet''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.''
• EOE