Clinical Resource Supervisor - Emergency Services

Berkshire Health Systems; Pittsfield (MA); On-site; USD 98,000 - 157,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

Berkshire Medical Center is seeking a Clinical Resource Supervisor for the Emergency Department. This leadership role focuses on improving patient flow, staffing, and care quality across shifts, with direct involvement in staff mentoring and bedside leadership.

The CRS works closely with the Administrative Director to uphold high standards of patient care, staff engagement, and operational excellence in a dynamic ED environment.

Qualifications

• Five years of Emergency nursing experience.
• Teaching experience preferred.
• Leadership experience required.
• Experience with electronic medical record and clinical documentation systems required.

Responsibilities

• Provide real-time leadership across shifts to optimize patient flow and staffing.
• Mentor nurses at the bedside and engage staff to improve patient experience.
• Collaborate with Administrative Director to ensure high standards of care and operational excellence.

Skills

Leadership

Staff development

Communication

Time management

Regulatory knowledge

Education

BSN

MSN preferred

Tools

Electronic medical record systems

Microsoft Outlook

Job description

Clinical Resource Supervisor - Emergency Services

Berkshire Medical Center · BMC Emergency Department

Hourly Pay Range: 47.0900 through 75.3400

Full Time , Shift 3 , 40 , 9p-7a

Week 1: -

Week 2: -

Week 3: -

Week 4: -

Nursing Alternate Shift: N/A

Variable Days

Posted 09/11/2026

JOB SUMMARY

The Clinical Resource Supervisor (CRS) plays a key leadership role in advancing patient care quality, staff development, and operational excellence across shifts. Working closely with the Administrative Director, this dynamic position provides real-time support to hospital teams, ensuring optimal patient flow, effective staffing, and a consistent high standard of care. The CRS strengthens engagement through visible leadership, rounding on staff and patients, mentoring nurses at the bedside, and supporting a superior patient experience.

JOB REQUIREMENTS

Experience:

Five years of Emergency nursing experience.

Teaching experience preferred.

Leadership experience required.

Experience with electronic medical record and clinical documentation systems required.

Education:

BSN required

MSN preferred

Licensure & Certifications:

RN - Current RN License in MA

CPR

ACLS

SKILLS & ABILITIES

Knowledge of software applications (Outlook, Microsoft) required.

Maintain professionalism and act as role model.

Demonstrates leadership and communicates a strong work ethic and commitment toward service excellence.

Excellent interpersonal skills; communicates effectively with patients, family members, physicians, senior leadership and staff.

Well organized and able to prioritize a variety of complex assignments simultaneously. Meets deadlines in a timely manner.

Demonstrates understanding of local, state and federal regulating agencies (DCF, DPH, TJC).

Demonstrates dependability and transparency.

Documented effectiveness in confronting problems and resolving conflict.

Strong clinical knowledge, mentoring skills, and the ability to influence and inspire others.

Proven problem-solving and communication skills in fast‑paced environments.

Flexibility to work a variable schedule including evenings, weekends and occasional nights.

WORKING RELATIONSHIPS

Title of position(s) supervised:

RN's, LPN's, NA's, Unit Coordinators, Unit Assistants, sitters.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.