Clinical Research Liaison

Charter Research, LLC; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Charter Research, a Florida-based clinical research company with a growing presence in Orlando, seeks a Clinical Research Liaison to partner with local physician practices to recruit and prescreen potential participants for trials. Strong communication and medical terminology knowledge are essential to succeed as a trusted liaison between Charter Research and clinics.

The role emphasizes patient-focused service, efficient scheduling, and accurate record-keeping in the trial management system,

Qualifications

• Must be fluent in Spanish, both spoken and written.
• Excellent interpersonal and customer service skills.
• Experience in clinical research, customer service, sales, or hospitality preferred.

Responsibilities

• Identify potential study participants within local physician practices by reviewing medical records and upcoming schedules.
• Speak with patients to explain trial opportunities and schedule in-person prescreen or screen visits.
• Maintain patient records in the electronic clinical trials management system.
• Provide monthly updates to physicians regarding patient status and visit outcomes.
• Promote Charter Research and build relationships to ensure retention.
• Ensure smooth daily operations and effective communication with physician practices.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Attention to detail

Urgency / self-motivation

Education

Clinical research experience

Job description

Charter Research is a highly experienced and quickly growing clinical research company, based inFloridaandIllinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation inOrlando.

POSITION OVERVIEW

The Clinical Research Liaison is responsible for working closely with local physician practices to identify, recruit, pre-screen, and schedule screening visits for potential participants in current and upcoming clinical trials.This position requires knowledge of the clinical research process, an ability to identify possible participants through medical record review, availability to meet in person with patients, and excellent communication skills to serve as an effective liaison between Charter Research and local physician practices.

RESPONSIBILITIES

• Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
• Identify potential study participants within local physician practices by querying and reviewing medical records and by reviewing the upcoming schedule to select qualified patients for research discussion.
• Speak with potential research participants in person and by phone to explain trial opportunities and schedule patients for in-person appointments (prescreen or screen, as appropriate) at the clinic.
• Establish rapport and ensure courteous and efficient service is provided to all patients.
• Perform prescreens to identify any exclusion factors to ensure correct placement in a study.
• Responsible for maintaining patient records inelectronic clinical trials management system.
• Match potential patients’ needs to current or upcoming studies.Log patient information in database for future studies.
• Ensure smooth daily operations and excellent communication with physician practices.
• Provide monthly updates to physicians regarding their patients’ status and study visit outcomes.
• Promote Charter Research and build relationships with potential study participants to ensure retention.
• Maintain a One Team approach to trial success. To maintain healthy patient flow and ensure the success of all trials, team members may be temporarily reassigned to patient engagement or clinic responsibilities, as appropriate. This flexibility is essential to meeting our contractual obligations and ensuring a seamless experience for all trial participants.
• Perform additional duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Able to think broadly and maintain a working knowledge of all actively enrolling and upcoming trials.
• Excellent interpersonal skills and customer service skills.
• Friendly, professional demeanor and effective communication skills required.
• Ability to work independently and as part of a team.
• Great attention to detail.
• Must possess a high degree of urgency and self-motivation and have a strong work ethic.

QUALIFICATIONS

Language

Must be fluent in Spanish, both spoken and written.

Education & Experience

• Previous experience in clinical research, customer service, sales, or hospitality preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, anc estry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.