Clinical Research Concierge

Green Life Science; Detroit (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Green Life Science in Detroit seeks a personable Clinical Research Concierge to support daily operations at our research site, ensuring a smooth participant experience.

You will welcome participants, coordinate visits, assist with paperwork, and help site staff maintain compliant, efficient clinics while safeguarding patient privacy.

Candidate should have customer service, healthcare or clinical research experience, strong communication, and a proactive, team-oriented mindset to thrive onsite.

Qualifications

• Experience in customer service, hospitality, healthcare or a clinical research setting.
• Strong interpersonal and communication skills with a friendly and professional manner.
• Excellent organisational skills and ability to manage multiple tasks in a busy environment.
• Patient-focused attitude and commitment to a positive participant experience.
• Proficiency with computers, data entry and electronic systems.

Responsibilities

• Welcome participants and provide a professional, friendly experience throughout their visit.
• Coordinate participant arrivals, appointments and visit logistics for an efficient clinic.
• Assist participants with check-in, paperwork and administrative requirements per site procedures.
• Communicate visit schedules and logistics to participants and site staff.
• Support CRCs and clinical staff with daily operational tasks.
• Maintain accurate participant records and ensure confidentiality of documentation.
• Ensure examination rooms and waiting areas are clean and ready for visits.
• Respond to participant questions and route clinical or protocol inquiries to a healthcare professional.

Skills

Customer service

Hospitality

Healthcare experience

Clinical research experience

Interpersonal communication

Education

High school diploma or equivalent

Tools

Electronic data capture systems

Computer proficiency

Job description

An established clinical research organisation is seeking a personable, organised and patient-focused Clinical Research Concierge to support the daily operations of its Detroit research site.

This is an excellent opportunity for someone with strong customer service, healthcare or clinical research experience who enjoys working directly with people. The successful candidate will help create a positive participant experience, support site staff and ensure clinical trial visits run smoothly and efficiently.

Key Responsibilities

• Welcome clinical trial participants and provide a professional, friendly and supportive experience throughout their visit.
• Coordinate participant arrivals, appointments and visit logistics to ensure an efficient and organised clinic environment.
• Assist participants with check-in, paperwork and administrative requirements in accordance with site procedures.
• Communicate visit schedules and logistical information to participants and relevant site personnel.
• Support Clinical Research Coordinators (CRCs) and other clinical staff with daily operational and administrative tasks.
• Maintain accurate participant records and ensure documentation is handled confidentially.
• Help ensure examination rooms, waiting areas and participant facilities are clean, organised and ready for scheduled visits.
• Respond to participant questions and direct clinical or protocol-related enquiries to the appropriate healthcare professional.
• Support participant retention and engagement by delivering a positive, professional and welcoming experience.
• Assist with general site coordination, data entry and document management as required.
• Follow site policies, standard operating procedures (SOPs), HIPAA requirements and applicable clinical research guidelines.
• Work collaboratively with the wider research team to support the smooth running of clinical trials.

Requirements

• Previous experience in customer service, hospitality, healthcare, medical administration or a clinical research environment.
• Strong interpersonal and communication skills, with a friendly and professional approach.
• Excellent organisational skills and the ability to manage multiple tasks in a busy environment.
• A patient-focused attitude and commitment to providing a positive participant experience.
• Strong attention to detail and accurate administrative and record-keeping skills.
• Proficiency with computers, data entry and electronic systems.
• Ability to handle confidential information appropriately and professionally.
• A proactive, flexible and team-oriented approach.
• Clinical research experience and familiarity with GCP and HIPAA requirements are advantageous.
• Ability to work onsite in Detroit, Michigan.