Clinical Referral Coordinator Needed!

Eye Associates of New Mexico; Albuquerque (NM); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Eye Associates of New Mexico seeks a Clinical Referral Coordinator to manage incoming referrals, provide clinical support, and ensure high-quality patient care. The ideal candidate has extensive clinical experience, relevant certifications, and strong organizational and communication skills. This position offers a supportive environment and generous benefits including paid time off and education assistance.

Benefits

Paid time off (PTO)

Company paid holidays

Medical and Dental benefits

Education Assistance Program

401(k) and Roth Program

Flexible Spending Account (FSA)

Employee Assistance Program

Qualifications

• Minimum 3-5 years clinical experience for COT/COMT, or 7 years for COA.
• Strong computer skills are required.
• Knowledge of all specialties within EANM is encouraged.

Responsibilities

• Handles review and timely processing of incoming referrals.
• Coordinates scheduling and communicates with patients and doctors.
• Participates in clinic functions and ongoing education.

Skills

Communication

Organizational Skills

Customer Service

Critical Thinking

Problem Solving

Education

High School Diploma (or equivalent)

Certified Ophthalmic Assistant (COA)

Certified Ophthalmic Technician (COT)/COMT

Job description

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Eye Associates of New Mexico has an outstanding career opportunity!

Does your job have meaning? Sight . . is a precious gift!

Eye Associates of New Mexico is the largest Ophthalmology and Optometry practice in the Southwest. We serve our communities with compassionate, state-of-the-art and valued-based care. Our team approach aims to deliver the highest quality eye care to all. We take pride in giving the absolute highest level of patient care, and we strive to support our employee’s professional development. Maybe these are some of the reasons why our employees voted us TOP WORK PLACES in 2022, 2020 and 2019 and TOP WORK PLACES USA 2023! Come be a part of our team!

Position Summary

Responsible for handling tasks related to the review and timely processing of incoming referrals. Assists the Clinical Referral Coordinator III in regards to mutual patient care, with focus on co-managed and expedited patients. Position works remotely and/or in-office and provides clinical support for the referral team as related to appropriate scheduling timeframes and any necessary preparation in advance of the clinic appointment for all subspecialty patients referred into EANM. Has achieved a minimum of the Certified Ophthalmic Assistant (COA) certification with minimum 7 years of clinical experience OR (COT)/Certified Ophthalmic Medical Technician (COMT) level with minimum 3-5 years clinical experience

Essential Functions/ Responsibilities

Refer to essential functions of the Ophthalmic Technician II (COA) or III (COT) job description relative to certification held by the employee, as defined by HR Policy #2.29--“Technical Training and Competency Expectations.”

• Ability to function as a Clinical Referral Coordinator I as needed
• Maintains and utilizes the referral tracking program within Phreesia
• Contacts patients to schedule their referral appointments
• Coordinates the timely transfer of consult/care related calls to EANM doctors
• Initiates and completes telephone interactions with patients, doctors and others in a professional, courteous and efficient manner
• Responsible for day-to-day review of incoming referrals and medical documentation/records
• Works with department and subspecialty staff and leaders to determine appropriate scheduling timeframes, appropriate subspecialty and further instruction
• May need to document within NextGen the specifics related to the location, symptoms, duration, severity, and other details of ocular complaint
• Communicates with clinic staff when a same-day ER patient is scheduled
• Maintains dialogue with external and internal providers as needed concerning patient’s medications, diagnosis and treatment
• Establishes and sustains accessibility to Tricore lab values for incoming referred patients
• Participates in clinic functions and continuing education opportunities to maintain current clinical certification or pursue higher certification levels according to appropriate certification level guidelines
• Shadowing of EANM physicians as needed to ensure a clear understanding of physician needs and practice preferences
• Stays current with the changes to the Electronic Health Record workflow and updates to the system
• Contributes to continuing performance and process improvement initiatives surrounding referrals, co- management and overall patient access
• Assists with review of incoming records from co-managing providers, communicating with co- managing and EANM providers when patient-specific questions arise, and communicating with Surgery Scheduling staff as needed
• Provides an immediate point of contact for external providers requesting expedited patient care, including facilitation of communication with the EANM on-call physician during normal business hours.
• Participates in both internal and external committees, meetings and / or events as requested by Supervisor of Referral Services and/or Director of Patient Access
• The annual completion of assigned Learning Management System (LMS) courses is mandatory. Any individual who has not completed their assigned training prior to November 30th of each year may be subject to disciplinary action, up to and including termination of employment
  
  

Skills/Qualifications

• Position requires high school diploma (or equivalent)
• Minimum certification and clinical experience requirements:
• Certified Ophthalmic Assistant (COA) level with minimum 7 years clinical experience OR Certified Ophthalmic Technician (COT)/Certified Ophthalmic Medical Technician (COMT) level with minimum 3-5 years clinical experience.
• Knowledge of all specialties within EANM encouraged
• Strong verbal and written communication skills, excellent customer service orientation and excellent organizational skills required
• Strong computer skills
• Ability to work as part of a team and highly self-motivated when working independently
• Ability to work effectively with physicians, both internally and externally
• Critical thinking, strong problem solving and clinical decision making required
• High level of professionalism
• Before/after hours meetings and events may be required
• Must be willing to travel to EANM locations as needed
  

Generous Benefits

• Career Path
• Higher pay in areas where the cost of living is higher
• Paid time off (PTO)
• Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!)
• Medical and Dental
• Generous Vision benefits for you and your dependents
• Education Assistance Program
• Uniform (scrub) allowance
• Company provided logo apparel
• 401(k) and Roth Program
• Flexible Spending Account (FSA)
• Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance
• Voluntary Supplemental Life and AD&D
• Free Calm app
• Financial Wellness Program
• Identity Theft Protection Plan
• Employee Assistance Program
• and more!
  
  

Eye Associates of NM is a safe team oriented culture supporting a drug-free work environment. To learn more about this position and our organization, please visit www.eyenm.com

AA/EOE/Disability. Eye Associates of New Mexico is a drug and tobacco-free employer

Req 2659

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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