Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job description

Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer, Penn has been ranked nationally on many occasions, with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

Job Profile Title
Receptionist, Clinical

Job Description Summary
Clinical Receptionists are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts.

Job Description

Penn Dental Medicine has an ongoing need for Clinical Receptionists across many different departments. This posting describes the basic responsibilities and requirements for a Clinical Receptionist role. If you meet the qualifications outlined below and have an interest in being considered as positions become available, please apply to this posting. Your information will be reviewed and you will be contacted if we would like to encourage you to apply to a future posting or if we would like to learn more about your background.

The ideal candidate for a CLINICAL RECEPTIONIST with Penn Dental Medicine's clinical departments will provide superior patient-focused experiences supporting the delivery of high-quality care.

PATIENT EXPERIENCE

1. Professionally greet & assist patients at the front desk of assigned clinical department.
2. Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.

PATIENT RESPONSIBILITIES:

1. Accurately gather/update patient accounts.
2. Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
3. Review appointment book in support of maintaining productive & efficient patient flow.
4. Dedication to learning and professional development.
5. Other duties as assigned.

PROFESSIONAL ATTRIBUTES

1. POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations.
2. FLEXIBILITY AND OPENNESS to work individually and as a team.
3. TEAM PLAYER with a strong desire to be an active, long-term participant in the growth and success of the School.
4. ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team.
5. STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients.
6. CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients.

A High School Diploma or GED and 1 to 2 years of experience or equivalent combination of education and experience is required. Experience with windows based software required. Axium dental software experience preferred. One to Two years' experience in a professional office setting required. Knowledge of dental terminology and dental procedures preferred. Excellent customer service skills required. Excellent oral and written communication skills required.

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Receptionist, Clinical

Department / School
School of Dental Medicine

Pay Range
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn.
• Retirement: Penn offers generous retirement plans to help you save for your future.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Clinical-Receptionist--Patient-Financial-Services--Penn-Dental-Medicine_JR00048129