Clinical Quality Technician/UKHC

University of Kentucky; Richmond (KY); Remote; USD 50,000 - 68,000; Full time

Job summary

The University of Kentucky is seeking a Clinical Quality Technician (CQT) to provide clinical support to providers, collect patient history, expedite flow, and coordinate preventive care per evidence-based guidelines. You will gather information from other facilities, assist with prior authorizations, and work with the care team to ensure high-value, safe patient care.

You will navigate electronic health records, schedule appointments, and communicate with pharmacies while adhering to UKHC

Qualifications

• Associate degree and at least two years of direct patient care and/or clinical healthcare experience preferred.
• Kentucky SRNA or RN nursing student with clinical experience required/preferred.
• Military Medic or CST competency through UKHC acceptable.
• Graduate from a medical assistant program.
• BLS certification through AHA Healthcare Provider.

Responsibilities

• Provide clinical support to providers and obtain patient medical history.
• Expedite patient flow and coordinate preventative care services.
• Plan components of patient care using evidence-based guidelines.
• Gather health info from other facilities to update records and obtain prior authorizations.
• Navigate electronic health records systems and communicate with pharmacies for refills.
• Schedule first-time and follow-up appointments, tests, and consults.
• Collaborate with patients, physicians and staff to ensure quality patient care and safety.

Skills

Microsoft Windows

Outlook

Word

Excel

PowerPoint

Leadership

Patient care

Customer service

Communication

Organization

Education

Associate degree

Job description

Required License/Registration/Certification

Have one or more of the following: 1. Kentucky Registered Kentucky State Registered Nurse Aide ( SRNA ), 2. Registered Nurse (RN) nursing student who has completed first fundamental course and a clinical, 3. Military Medic, 4. Acquired clinical services technician ( CST ) competencies through continuous employment in a CST role at UKHC for 12 months, 5. Graduate from a medical assistant program. Basic Life Support ( BLS ) at time of hire through American Heart Association ( AHA ) Basic Life Support certification for the Healthcare Provider.

Physical Requirements

This position may occasionally require lifting, pushing, and/or pulling objects weighing up to or over 50 lbs.; and regularly sitting at a computer workstation for extended periods of time while performing tasks with repetitive motions (such as typing).

Shift

Monday through Friday, 8:00am-5:00pm. This will primarily be a remote work position.

Job Summary

The Clinical Quality Technician ( CQT ) will be responsible for providing clinical support to providers, including obtaining patient medical history information; expediting patient flow; coordinating preventative care services; planning the essential components of the patients care using evidenced-based guidelines for care (i.e., mammogram studies, diabetic eye exams, Hgb A1C monitoring as appropriate); gathering pertinent health information from other facilities to maintain up-to-date health records; assisting clinical team in monitoring and improving value based care quality metrics and initiatives; navigating and working with electronic health records system(s) and obtaining prior authorizations from insurance providers; scheduling first-time and follow-up appointments, and tests, procedures, and consults for patients; communicating with pharmacies to obtain medication refill requests; and working alongside patients, physicians, and clinical staff in a team-centered environment with a focus on quality patient care and safety, adhering to UKHC behavioral expectations for service excellence.

Skills / Knowledge / Abilities

The ideal candidate will have extensive technical knowledge and proficiency using programs such as Microsoft Windows, Outlook, Word, Excel, and PowerPoint; leadership and direct patient care experience; exceptional customer service skills; impeccable written and verbal communication skills; and a high level of organization and attention to detail.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Associate degree and at least two years of direct patient care and/or clinical healthcare experience preferred.

Deadline to Apply

Deadline to Apply 11/22/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your paid employment experience coordinating patient care.
  • None
  • More than 0, up to 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years