Clinical Quality Specialist

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 85,000 - 120,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) seeks a qualified professional to advance internal quality improvement initiatives. You will identify opportunities for clinical and process improvements, transform data into actionable insights, and support dashboards and reports used to monitor care quality in the Lehigh Valley.

This role requires strong project management, collaboration with multidisciplinary teams, and knowledge of accreditation and patient safety concepts.

Qualifications

• Bachelor’s degree required; clinical quality experience preferred.
• 3 years performance improvement experience with data retrieval and analysis.
• 3 years of clinical patient care experience.
• Ability to lead and coordinate teams to meet quality goals.
• Experience with hospital data systems and data mining.
• Knowledge of accreditation standards and patient safety concepts.
• Self-directed with knowledge of quality and performance management.
• CPHQ Certification within 2 years preferred (state of PA).

Responsibilities

• Facilitates and advises internal quality improvement teams and identifies opportunities for clinical/process improvement.
• Advises Quality Assurance Committees and analyzes peer review to identify improvements.
• Uses project management tools to foster team development and progress toward goals.
• Incorporates evidence-based practices and organizational guidelines.
• Facilitates data collection and dashboard/report creation for measurement.
• Summarizes data clearly for presentations and visualizes outcomes.
• Ensures alignment with regulations and accrediting bodies.
• Supports public reporting of clinical outcomes.

Skills

Performance improvement

Clinical patient care

Leadership

Project management

Clinical information systems

Data mining

Accreditation standards

Quality management concepts

Risk adjustment

Professional development

CPHQ certification

Education

Bachelor’s Degree

Master’s Degree

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you’re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Facilitates and advises internal quality improvement and quality assurance teams. Identifies opportunities for clinical and/or process improvement and facilitates needed changes to improve care. Acquires, validates, interprets, and transforms data into actionable information.

Job Duties

• Facilitates and advises internal quality improvement teams. Identifies opportunities for clinical and/or process improvement and facilitates needed changes to improve care.
• Facilitates and advises Quality Assurance Committees. Analyzes peer review case findings to identify opportunities for improvement.
• Utilizes project management skills such as Gantt charts, communication plans, process flow diagrams, team building, conflict resolution, problem solving, and facilitation intervention to foster team development and progress toward goals.
• Incorporates evidence-based best practices or established organization guidelines around proposed interventions.
• Utilizes appropriate and acceptable intervention behaviors and communication styles in order to effectively facilitate change and process/project improvement.
• Serves as a resource to network teams to determine data/information needed to measure processes and outcomes. Facilitates the creation of dashboards or appropriate reports.
• Summarizes data in a clear, concise format for presentation and utilizes appropriate data visualization methods.
• Ensures alignment and integration of the improvement initiative with applicable regulations, standards, and guidelines from standards setting and accrediting bodies.
• Demonstrates knowledge of public reporting requirements and assists with processes and improvements needed to report and improve publicly reported clinical outcomes.

Minimum Qualifications

• Bachelor’s Degree
• 3 years performance improvement experience including group dynamics, change management, data retrieval, and analysis. and
• 3 years clinical patient care experience.
• Ability to provide leadership and coordinate team activities to meet quality goals.
• Ability to manage multiple projects simultaneously using traditional project management systems and processes.
• Demonstrates advanced knowledge of clinical information available in hospital database applications.
• Computer literacy and database/data mining skills (statistical concepts, data management, variance tracking, and analysis).
• Expertise in accreditation standards and patient safety improvement concepts.
• High degree of self-direction and knowledge of quality and performance management concepts.
• Knowledge of risk adjustment models and ability to utilize risk-adjusted data to support improvement initiatives.
• Demonstrates motivation to learn through independent reading, professional networking, and attending relevant conferences and webinars.
• CPHQ-Cert Professional Healthcare Quality HQCB - State of Pennsylvania within 2 Years

Preferred Qualifications

• Master’s Degree

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

707 Hamilton St

Primary Location:

One City Center

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

Monday-Friday; 8:00a-4:30pm.

Department:

1004-09574 Dept Of Emergency Medicine - CC