Clinical Quality Coordinator

Rural Metro Fire Department; Vancouver (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Global Medical Response (GMR) seeks a Sr. Clinical Quality Specialist to oversee clinical and regulatory compliance in EMS, leveraging KPI insights, QA/QI oversight, and education to improve patient care and documentation.

You will lead the QA/QI program, coordinate with the Medical Program Director and EMS QI group, conduct investigations, and drive training, collaborating with external partners; some travel is required.

Qualifications

• High School Diploma or GED
• BLS, ACLS, PALS, PHTLS certifications
• Current State of Washington Paramedic license
• IHI or HarvardX Improvement Science certification preferred
• Minimum of 3 years’ experience in direct delivery of pre-hospital extended life support as a Paramedic
• Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care

Responsibilities

• Leads the QA/QI program
• Evaluates emergency medical services clinical and operational performance and documentation for compliance
• Oversees clinical performance with Medical Program Director and EMS QI group
• Conducts and coordinates clinical investigations and interviews
• Oversees clinical protocols for field providers
• Reports deviations and recommends remedial training
• Coordinates documentation review with pre-billing department
• Coordinates with training department for ongoing improvement
• Coordinates with external agencies to achieve process improvement; travel may be required
• Communicates with AMR’s data analysts

Job description

Sr. Clinical Quality Specialist

The Sr Clinical Quality Specialist oversees clinical and regulatory compliance. This role requires a comprehensive understanding of clinical and operational key performance indicators (KPIs), as well as quality assurance and improvement strategies. The Sr. Clinical Quality Specialist enhances clinical and operational outcomes through employee engagement, analysis of data, education, and process improvement.

Responsibilities:

• Leads the QA/QI program
• Evaluates every facet of emergency medical services, focusing on both clinical and operational performance in relation to patient care and documentation. This includes assessing compliance with medical protocols, the quality of patient care and treatment, accuracy in patient care documentation, and adherence to standards for patient confidentiality.
• Works with the Medical Program Director and the EMS QI group to oversee clinical performance and compliance.
• Conducts and coordinates clinical investigations and interviews.
• Works with the Medical Program Director and the EMS QI group to oversee clinical protocols for field providers.
• Reports deviations in the standard of care and medical protocols, patient care documentation standards, and radio protocols and recommends remedial training.
• Conducts and coordinates documentation review with AMR’s pre-billing department.
• Coordinates and works with the training department on a regular basis.
• Coordinates with external agencies, including PSAPs, AMR communications, and medical facilities and personnel, as necessary to achieve ongoing process improvement objectives. This will be facilitated through consistent participation in stakeholder meetings. While most meetings will be conducted virtually, occasional travel will be necessary for in-person attendance.
• The ability to communicate and coordinate with AMR’s data analysts.

Requirements and Education:

• High School Diploma or GED
• BLS, ACLS, PALS, PHTLS certifications
• Current State of Washington Paramedic license
• The following is preferred: Institute for Healthcare Improvement (IHI) or HarvardX Improvement Science certification.
• Minimum of 3 years’ experience in the direct delivery of pre-hospital advanced life support as a Paramedic.
• Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care preferred.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou’llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Salary: $90,000-120,000/yr

Check out our careers site benefits page to learn more about our benefit options.