Clinical Quality & Compliance Lead

Priority OnDemand, LLC; San Bernardino (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Priority OnDemand, LLC is seeking a Clinical Quality Improvement (CQI) Specialist to support the CQI Program through quality assurance activities, clinical documentation review, regulatory compliance monitoring, data analysis, and performance improvement initiatives.

The role focuses on PCR audits, regulatory readiness, and collaboration with field personnel, educators, and leadership to improve patient outcomes and documentation quality.

Qualifications

• Associate degree required; Bachelor's degree preferred in EMS, Healthcare Administration, Nursing, Public Health, Quality Management, or related field.
• Minimum three (3) years of EMS, healthcare quality, clinical education, compliance, or related experience.
• Experience with chart reviews, audits, quality assurance activities, or clinical investigations preferred.
• Experience with ESO reporting and analytics strongly preferred.

Responsibilities

• Conduct focused, random, and targeted Patient Care Report (PCR) audits to evaluate documentation quality, protocol compliance, and patient care outcomes.
• Review clinical incidents, patient complaints, protocol deviations, and unusual occurrences.
• Identify opportunities for improvement and recommend corrective actions.
• Monitor compliance with Medical Director protocols, local EMS authority requirements, and organizational clinical standards.
• Participate in root cause analyses and performance improvement reviews involving adverse clinical events.

Skills

EMS operations

Clinical documentation

Data analysis

Regulatory compliance

Investigation & root cause analysis

Education

Associate degree

Bachelor's degree preferred

Tools

ESO reporting

EMR/EHR systems

Quality management software

Job description

Priority OnDemand, LLC is seeking a Clinical Quality Improvement (CQI) Specialist to support the CQI Program through quality assurance activities, clinical documentation review, regulatory compliance monitoring, data analysis, and performance improvement initiatives.

The role focuses on PCR audits, regulatory readiness, and collaboration with field personnel, educators, and leadership to improve patient outcomes and documentation quality.