Clinical Programs Pharm Technician

Humana; United States; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Humana seeks a Clinical Programs Pharmacy Technician Representative to support Pharmacists and patients in a remote capacity. You will contribute to programs that improve health outcomes, focusing on prescription drugs and medication therapy, and assist with comprehensive medication reviews.

You will perform semi-routine administrative tasks, participate in outbound and inbound calls, collect medication histories, and support pharmacists in drug optimization and patient education.

Qualifications

• Must have Pharmacy Technician license or national certification.
• Experience in insurance processing, customer service or call center processes.
• Must have a designated work area with a door that locks.

Responsibilities

• Make outbound and take inbound calls communicating with Humana members.
• Collect medication history information.
• Prepare members for a comprehensive medication review.
• Help guide prescription drug optimization for patients on multiple medications.
• Help create health awareness with patients through Rx Education and targeted quarterly campaigns.
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.

Skills

Spanish language

Customer service

Phone calls handling

Education

Associate’s degree or equivalent

Job description

Become a part of our caring community

As a remote Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will do this by accomplishing programs developed to improve overall health outcomes, with a focus on prescription drugs and medication therapy. Additionally, you will help bring the strategy on comprehensive medication reviews. You will perform varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments.

As a Clinical Programs Pharmacy Technician Representative, you will:

• Make outbound and take inbound calls communicating with Humana members.
• Collect medication history information.
• Prepare members for a comprehensive medication review.
• Help guide prescription drug optimization in cases where patients are taking multiple medications.
• Help create health awareness with patients through Rx Education and targeted quarterly campaigns.
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.

Use your skills to make an impact

Earn a $1,500 hiring sign on bonus

(50% we pay at hire and 50% we pay at 180 days; you must remain employed until that date to receive payment!)

• Applicable to external candidates only(Rehire candidates may be considered for a sign-on bonus if they have been separated from Humana for a minimum of more than 12 consecutive months.)

Required Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• Applied knowledge of insurance processing, customer service or call center processes
• Must have a designated work area with a door that locks

Schedule: Must work any hours Monday-Friday between 8:00am-7:00pm EST. Holidays/weekends and overtime when applicable.

• You must be on time, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
• We support your career growth! You will learn many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position and campaign for a minimum period of twelve (12) months.
• New Hire Appraisal Period – Attendance / Time Off : This appraisal period of your employment is critical to your success as an employee. It is absolutely essential that you don’t miss any time in the first 90 days, unless approved by leaders.
  • While in your appraisal period, which lasts 180 days, your supervisor evaluates you. If you incur four (4) unapproved instances, including absences, tardiness (such as breaks and lunch), and early departure, Humana may terminate your employment.

What will help you stand out amongst the rest:

• Associate’s degree or equivalent work experience
• Mail order or retail pharmacy experience
• Speak both English and Spanish fluently
• Previous call center experience or in a pharmacy setting
• Capability in problem resolution and supporting team-based resolutions

Referral Bonus Information

Associates may refer external candidates to this requisition and receive a bonus, provided that they meet all other eligibility requirements.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.