Clinical Program Supervisor

VALERIS; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) matching

Paid time off

HSA/FSA options

Employee assistance program

Job summary

Valeris is seeking a Program Supervisor RN to oversee clinical administrative operations, quality assurance, and personnel services within the program. The role emphasizes leadership, performance coaching, and daily workflow management to ensure adherence to SOPs and regulatory requirements.

You will liaise between Program Manager and team, plan daily schedules, submit productivity reports, and drive process improvements.

Qualifications

• Must hold active RN license in home state
• 4+ years of clinical experience required
• 3–5 years of leadership experience preferred
• Excellent communication and interpersonal skills
• Able to supervise a team and manage performance effectively

Responsibilities

• Provide leadership and supervision for clinical staff
• Coach and mentor team members, including virtual oversight
• Submit daily/weekly productivity and quality reports
• Participate in client audits and ensure SOP compliance
• Lead hiring, training, and competency development for staff
• Escalate complex clinical issues to appropriate leaders
• Coordinate with stakeholders to resolve program escalations
• Support QA activities and process improvements
• Ensure regulatory and licensure requirements are met
• Maintain strong organizational and detail orientation

Skills

RN license

Clinical leadership

Performance management

Communication skills

Problem solving

Education

Nursing degree (RN)

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.The Program Supervisor RN is responsible for clinical administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with latitude for independent judgment, and action is reviewed by the Program Manager and Program Director through conferences, reports, and observation of results obtained.RESPONSIBILITIES:Responsible for performance management and leadership, including but not limited to, coaching, mentoring clinical subordinates (in-person and virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherenceLiaison between Program Manager and Team; keeping team abreast on all aspects concerning the Program(s)Plans daily schedule, assigns tasks and ensures daily goals are metSubmit daily and weekly reports to Program Manager(s) regarding productivity data of team and individual levelProvide organization and direction for daily clinical support according to scope of services provided in the statement of workEvaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiencyFollow program guidelines and assists with the implementation of process improvementsProblem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providersAssist with preparation of and participation in client auditsCommunicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questionsRoutinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures, and regulatory complianceEvaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvementOversee required training, licensure, and competencies of clinical staffIdentify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)Participate in and conduct team meetingsAssists in hiring clinical staffOn time adherence to training deadlines for all corporate policies and procedures governing access to confidential dataEnsure all SOPs are followed with consistencyOther responsibilities, as assignedQUALIFICATIONS:Registered nurse and 4 years minimum of clinical experience; 3-5 years leadership experienceExtensive knowledge of various clinical diseases and therapeutic drug classesBroad knowledge of clinical licensure rules, regulations, and compliance considerationsImpeccable communication skillsInitiative and strong work ethic criticalConfident in supervising a team professionally, consistently, and fairlyAble to lead within a fluid and dynamic environmentSkilled to change tasks and prioritize in a fast-paced environment consistently and constantlyExcellent problem-solving and decision-making skills requiredAttention to detailStrong organizational skillsActive RN license in your residence statePhysical Demands & Work EnvironmentWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.Although very minimal, flexibility to travel as needed is preferred.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.Why Work for Valeris?We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costsAdditional health support, including telehealth and Employee Assistance Program (EAP) servicesCompany match on Health Savings Account contributionsFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vestingPaid Time Off (PTO) and Sick Leave to support work-life balanceTeam members receive nine paid holidays plus two floating holidaysOpportunities for advancement in a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasWork for a company that values diversity and makes deliberate efforts to create an inclusive workplaceA mission-driven, inclusive culture where your work makes a meaningful impactAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.Our Commitment to Equal OpportunityAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.