Clinical Program Supervisor

Valeris, Inc.; North Carolina; Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Savings Plan with 5%

Paid Time Off and Sick Leave

Nine paid holidays + two floating

Job summary

Valeris, Inc. is seeking a Program Supervisor RN to lead clinical teams within our North Carolina operations. You will oversee performance, quality assurance, and staff development to ensure compliant, high‑quality patient care.

Reporting to the Program Manager, you will coordinate inter‑departmental activities, monitor productivity, and drive process improvements while maintaining strict adherence to SOPs and regulatory requirements.

Qualifications

• Active RN license in your residence state.
• 4+ years of clinical experience; 3-5 years in leadership.
• Broad knowledge of clinical diseases and therapeutic drug classes.
• Excellent communication and problem-solving skills.
• Ability to lead a team in a dynamic environment.

Responsibilities

• Coach and mentor clinical staff, ensuring performance and schedule adherence.
• Coordinate daily program operations and communicate with the team.
• Prepare reports on productivity and outcomes for leadership.
• Ensure compliance with SOPs and regulatory standards.
• Assist in hiring and onboarding of clinical staff.
• Address escalations from patients and health care providers.

Skills

RN license

Leadership experience

Communication skills

Organizational skills

Clinical knowledge

Education

Registered Nurse license

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real‑life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Program Supervisor RN is responsible for clinical administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with latitude for independent judgment, and action is reviewed by the Program Manager and Program Director through conferences, reports, and observation of results obtained.

RESPONSIBILITIES

• Responsible for performance management and leadership, including but not limited to, coaching, mentoring clinical subordinates (in-person and virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
• Liaison between Program Manager and Team; keeping team abreast on all aspects concerning the Program(s) Plans daily schedule, assigns tasks and ensures daily goals are met
• Submit daily and weekly reports to Program Manager(s) regarding productivity data of team and individual level
• Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
• Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
• Follow program guidelines and assists with the implementation of process improvements
• Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
• Assist with preparation of and participation in client audits
• Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
• Routinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures, and regulatory compliance
• Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
• Oversee required training, licensure, and competencies of clinical staff
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• Participate in and conduct team meetings
• Assists in hiring clinical staff
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Other responsibilities, as assigned

QUALIFICATIONS

• Registered nurse and 4 years minimum of clinical experience; 3-5 years leadership experience
• Extensive knowledge of various clinical diseases and therapeutic drug classes
• Broad knowledge of clinical licensure rules, regulations, and compliance considerations
• Impeccable communication skills Initiative and strong work ethic critical
• Confident in supervising a team professionally, consistently, and fairly
• Able to lead within a fluid and dynamic environment
• Skilled to change tasks and prioritize in a fast‑paced environment consistently and constantly
• Excellent problem‑solving and decision‑making skills required
• Attention to detail
• Strong organizational skills
• Active RN license in your residence state

PHYSICAL DEMAND & WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

WHY WORK FOR Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work‑life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission‑driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

OUR COMMITMENT TO EQUAL OPPORTUNITY

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.

A NAME WITH PURPOSE.

Inspired by those who work each day to transform access and enhance lives, our name emerges from the root valor: to be bold, brave, determined, be well, have worth. It speaks to integrity, simplicity, strength, and principled action. Valeris merges this with vision and an intention to redefine value at every step in the patient journey. We honor the science. We unlock the value. We do it with vision. We are Valeris.

PURPOSE

Valeris represents measurable business impact through healthcare innovation that transforms lives. We combine cutting‑edge technology with healthcare expertise to tackle challenges in access, affordability, and quality of care. Success means improving patient outcomes - everything we do is anchored in the value of improving human lives.