Clinical Program Manager - Lancaster

Socket.dev; Lancaster (CA); On-site; USD 120,000 - 165,000; Full time

Job summary

Socket.dev is seeking a Clinical Program Manager to lead and coordinate community-based behavioral health programs, ensuring quality care and regulatory compliance. The role covers CYWB, FSP, TBS, wraparound, and outpatient clinic services, with emphasis on staff supervision and program integrity.

The ideal candidate provides operational leadership, drives collaboration with partners, monitors performance metrics, and oversees clinical and administrative functions to maintain high standards of

Qualifications

• Experience managing community-based behavioral health programs.
• Knowledge of regulatory standards and quality improvement.
• Strong leadership and staff development skills.
• Excellent communication with stakeholders.

Responsibilities

• Oversee daily operations of clinical program teams and clinic services.
• Ensure documentation, reporting, treatment plans and compliance stay within timelines.
• Foster collaboration with internal departments and external partners.
• Support audits, licensing, and regulatory adherence.
• Lead meetings, supervision, and staff development.
• Monitor program performance and client outcomes.
• Support safety and crisis coverage as needed.

Job description

The Clinical Program Manager is responsible for assisting in the overall leadership, coordination, administration, quality assurance, and daily operations of the agency's community-based behavioral health programs, including but not limited to Child and Youth Well-Being (CYWB), Full Service Partnership (FSP), Therapeutic Behavioral Services (TBS), High Fidelity Wraparound, Outpatient Clinic Care Services, and related community mental health programs.

Essential Duties and Responsibilities:

1. LEADERSHIP: Assists the Director in overseeing the daily operations and clinical management of assigned community-based behavioral health programs and clinic services. Provides leadership and operational support to Clinical Supervisors and staff to ensure effective service delivery and compliance with agency and regulatory standards. Promotes a positive, collaborative, and accountability-driven work environment that supports staff development, teamwork and high-quality client care. Supports implementation of agency strategic initiatives, operational improvements, and program development activities.
2. SUPERVISION AND ACCOUNTABILITY: Provides direct administrative and clinical supervision to Clinical Supervisors and designated staff across assigned programs. Supports Clinical Supervisors in managing staff performance, productivity, documentation quality, service quality, service delivery expectations, and client care coordination. Monitors program operations to ensure documentation, reports, case records, treatment plans, outcome measures, and required program deliverables are completed accurately and with established timelines. Assists in overseeing referrals, admissions, transitions, caseload assignments, access to care, and discharge planning processes to support timely and seamless service delivery. Acts as the operational lead in the absence of the Director as assigned.
3. COLLABORATION: Ensures coordination and collaboration among assigned programs and internal departments to promote integrated, client-centered care. Ensures assigned programs coordinate internal care management resources to support integrated, whole-person care. Collaborates with DMH, DCFS, probation, schools, healthcare providers, community partners, and other stakeholders to support positive client outcomes and effective service delivery. Participates in community meetings, stakeholder meetings, and agency initiatives as assigned.
4. COMPLIANCE: Supports compliance with all agency policies and procedures, LACDMH requirements, Medi-Cal standards, Specialty Mental Health Services regulations, and applicable federal, state, county, and licensing requirements. Monitors compliance with documentation standards, medical necessity criteria, timeliness standards, and quality management expectations. Assists with preparation for audits, chart reviews, site visits, and corrective action plans. Ensures staff maintain required licensure, certifications, training, and compliance requirements.
5. COMMUNICATION: Facilitates effective communication and problem-solving among Clinical Supervisors, staff, Program Managers, Directors, and executive leadership to ensure consistency in operations, procedures, and service delivery expectations. Maintains professional communication with referral sources, regulatory agencies, community providers, and internal stakeholders.
6. MEETINGS AND REPRESENTATION: Participates in multidisciplinary meetings, supervision meetings, provider meetings, Quality Improvement activities, and agency committees as assigned. Facilitates and/or attends staff meetings, trainings, case conferences, peer reviews, and operational meetings to support staff development, accountability, and program effectiveness. Represents the agency professionally in meetings with community partners and county stakeholders as delegated by the Director.
7. QUALITY ASSURANCE AND QUALITY IMPROVEMENT: Collaborates with Quality Assurance and Quality Improvement staff to support ongoing quality improvement initiatives, corrective actions, and operational enhancements. Assists in monitoring program performance indicators, service outcomes, client satisfaction, and utilization trends to identify opportunities for improvement. Supports implementation of culturally responsive, trauma-informed, recovery-oriented, and client-centered services.
8. FISCAL RESPONSIBILITY: Supports the Director in monitoring productivity, staffing patterns, fiscal performance, billing requirements, and program sustainability goals. Assists in ensuring programs operate efficiently while maintaining high standards of quality care and compliance.
9. ORIENTATION, TRAINING, AND STAFF DEVELOPMENT: Participates in the recruitment, interviewing, hiring, onboarding, orientation and training of Clinical Supervisors and program staff. Supports ongoing staff development, coaching, leadership growth, and competency-based training initiatives. Ensures staff receive appropriate supervision, consultation, and support necessary to perform their duties effectively.
10. EVALUATIONS AND DISCIPLINARY ACTIONS: Assists in conducting employee evaluations, providing performance feedback, and supporting corrective action processes in collaboration with the Director and Human Resources. Promotes accountability while maintaining fairness, professionalism, and respect in all personnel matters.
11. ETHICS: Performs all duties within appropriate professional scope, boundaries, ethical standards, and regulatory requirements.
12. EMPLOYEE RELATIONS: Demonstrates respect for the intrinsic value, diversity, and cultural background of employees and clients. Supports a professional, inclusive, and supportive work environment that encourages teamwork, growth, and employee engagement.
13. CRISIS RESPONSE AND COVERAGE: Provides operational and clinical support during urgent situations and behavioral health crises as needed. Assists with ensuring adequate crisis coverage and continuity of operations across assigned programs and clinic sites. Participates in program specific crisis coverage and after-hours responsibilities as assigned. Maintains active LPS Designation required by assigned programs. Clinical Program Manager oversees the daily operations of all assigned clinical program teams, ensuring services are delivered in compliance with contractual obligations, agency standards, and program expectations.
14. PROGRAM DEVELOPMENT AND STRATEGIC SUPPORT: Supports the Director in implementing strategic initiatives, operational improvements, and program development activities that align with agency goals and community needs. Assists with identifying opportunities to improve service delivery, access to care, staff performance, and client outcomes.
15. SAFETY RESPONSIBILITIES: Must ensure a hazard-free workplace, enforce Agency safety compliance and OSHA safety regulations, conduct employee worker's compensation investigations and foster a proactive safety culture across the Agency. Ensure that employees follow established safety protocols, procedures and guidelines at all times. Maintaining a safe work environment includes promptly reporting injuries, illnesses, hazards, or unsafe conditions to their supervisor or designated representative. All EMPLOYEE related injuries or illnesses must be reported immediately to HR and Nurse First Response (NFR) should be notified for an assessment. Nurse First Response is available 24/7/365 days, [phone].
16. OTHER DUTIES: Performs other duties as assigned by the Clinical Director of Integrated Behavioral Services or executive leadership.

Clinical Program Manager is responsible of the following:

• Over