Manager, Clinical Program

Pacific Clinics; San Jose (CA); On-site; USD 96,000 - 118,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, vision

401K match 4%

Generous PTO

Job summary

Pacific Clinics seeks a Clinical Program Manager for the Wraparound program serving youth and families. You will hire, develop, train, and retain clinical staff, and ensure culturally competent service delivery.

You'll liaise with community partners, manage fiscal stewardship, and oversee quality assurance to meet licensing and payor standards. A leadership role driving program improvements is expected.

Qualifications

• Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field.
• Three or more years of direct clinical experience, including work with youth.
• California licensure as LCSW, MFT, Ph.D. or LPHA eligible.

Responsibilities

• Coordinate and lead clinical program services for youth and families, ensuring quality and cultural competence.
• Develop, interpret, and implement clinical philosophy, objectives, and policies.
• Monitor outcomes data to improve service delivery and client satisfaction.
• Support organizational quality improvement and lead or delegate project groups.
• Ensure compliance with licensing, regulatory, IT, HR, and payor standards.
• Provide 24/7 availability as needed and engage with community partners.

Skills

Clinical leadership

CQI/QA projects

Bi-lingual knowledge

Education

Masters in Social Work or related field

Job description

The initial compensation for this position ranges from $96,165 - $118,271 per year; depending on experience, location, and internal equity considerations.

Compensation We Offer

• The initial compensation for this position ranges from $96,165 - $118,271 per year; depending on experience, location, and internal equity considerations.

Possible Additional Compensation

• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans

About our Program: Wraparound

Wraparound is a Pacific Clinics program that provides wraparound services for children having behavioral issues that would otherwise need residential or a higher level of care. A family-centered team approach to stabilize the child in the least restrictive environment is provided.

Must meet eligibility requirements based on employment status

• Must meet eligibility requirements

Pay Range

$96,165 - $118,271

Job Summary

The Clinical Program Manager hires, develops, trains, manages, and retains clinical program staff and a clinical team(s) to ensure customer satisfaction and culturally competent service delivery. Functions as the liaison between team and community partners. Provides fiscal stewardship of team, acts as a bridge between fiscal and other departments. Ensures provision of high quality service by program staff consistent with the scope of practice applicable as a Licensed Practitioner of the Healing Arts as defined by Medi-Cal regulations and the California W&I Code. Works within the vision, mission and philosophy of the agency.

Responsibilities

• Ensures effective coordination of services for youth and families with other providers, both internal and external, by supporting the development of constructive relationships and problem-solving barriers.
• Develops, interprets and ensures consistent implementation of clinical program philosophy, objectives, standards, policies, procedures and practices.
• Analyzes and integrates the use of outcome data to improve clinical service delivery within assigned team. Ensures and monitors defined outcome achievement for youth and families, as well as satisfaction levels for youth, families, and referring workers and agencies.
• Initiates and participates in organizational quality improvement efforts. Lead and/or delegate work groups to respond to program development needs.
• Ensures compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance and regulatory standards.
• Leads and manages change.
• Proactively identifies potential conflicts; leads parties to consensus and develops same skills in direct reports. Manages to ensure fiscally viable programming.
• Ensures staff billable productivity and other revenue related activities meet or exceed revenue forecasts. Ensures effective quality clinical services delivery for assigned youth and families.
• Provides effective crisis and risk prevention and management.
• Partners with county referring departments, agencies and the community to ensure comprehensive care.
• Participates in staff development; hires, coaches, mentors, supervises, conducts direct field observations, trains, disciplines, and terminates.
• Ensures clinical documentation and quality assurance meets both agency and payor standards, ensuring audit ready charts and continuous quality improvement.
• Provides 24/7 availability as needed. Culturally responsive to internal and external customers, and ensures family voice.
• Provides direct services to families and children, as support to the direct service staff, to ensure smooth delivery of service to assigned families and youth.
• Provides outreach to the community including education about agency, program and general mental health and foster care topics.
• Advocates for system change in relationship to agency service delivery philosophy.
• Manages day-to-day operations including utilization of all administrative electronic systems, human, and other resources.
• Performs other responsibilities as assigned, to support specific department/business needs.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Master's Degree in Social Work, Marriage and Family Counseling, Psychology, or related field, and three (3) or more yeras of relevant experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
• Three (3) or more years of direct clinical experience, including experience in the area of children's mental health. Experience working with SED youth.
• Incumbents in Foster Care and Adoption Services require two (2) years adoption experience.
• California licensure as LCSW, MFT, Ph.D. or LPHA eligible.
• Experience interfacing with County agencies and Bi-lingual and/or bi-cultural knowledge and experience.

Job Competencies

• Clinical Leadership
• CQI/QA Projects
• Encouraging customer focus
• Leads team performance
• Operational acumen

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. EEOC statement We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.