CLINICAL PROGRAM DIRECTOR

Universal Health Services, Inc.; Houston (TX); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

401(K) with company match

Career development opportunities

Job summary

Universal Health Services, Inc. is seeking a Clinical Program Director in Houston, Texas. This role involves leading clinical and call center staff, ensuring high-quality mental health services, and managing a multidisciplinary team.

Candidates should have a Bachelor’s Degree in Nursing or a related field and a minimum of 3 years of experience in a clinical setting. Excellent benefits are provided including medical, dental, and generous paid time off.

Qualifications

• Minimum 3 years of experience, preferably in an acute psychiatric setting.
• Licensure as LCSW, LPC, LMFT, LMSW, or APC, RN required.
• CPR certification may be required.

Responsibilities

• Provide clinical and operational leadership to teams.
• Evaluate complex clinical situations and make informed decisions.
• Drive continuous improvement in service delivery.

Skills

Clinical supervision

Problem-solving

Data analysis

Team leadership

Patient-centered care

Education

Bachelor’s Degree in Nursing

Degree in Social Work, Psychology, Counseling

Tools

Tele-health technologies

Job description

Responsibilities

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele‑psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

BHC Houston is looking for a Clinical Program Director. The Clinical Program Director provides senior‑level clinical and operational leadership for all clinical and call center staff, exercising substantial independent judgment and critical decision‑making authority. This role is responsible for leading, mentoring, and managing multidisciplinary teams—including mobile and tele‑video assessors, referral management, and call center personnel—while ensuring high‑quality clinical performance, regulatory compliance, and accountability.

• Provide access to faster, reliable mental health services
• Support for your clinical team by providing mental health case management
• Assist organizations in mitigating the challenges associated with mental health care
• Improve revenue capture by increasing throughput and decreasing operational issues

Job Duties and Responsibilities

• The Clinical Program Director drives continuous improvement, supports staff development, and ensures consistent delivery of safe, effective, and patient‑centered care.
• Independently evaluates complex and time‑sensitive clinical and operational situations, makes high‑risk decisions regarding patient triage and appropriate levels of care, and resolves escalated clinical, staffing, and performance issues.
• Analytical skills to evaluate data and identify bottlenecks and implement solutions to enhance efficiency and quality of care. Strong problem‑solving abilities to address challenges and make informed decisions.
• Provides comprehensive clinical supervision and strategic leadership over the mobile and tele‑video assessment and therapy teams, including evaluators, referral management functions, and Clinical Leads, ensuring clinical quality, workflow efficiency, and adherence to organizational and regulatory standards.
• Oversees the daily scheduling and deployment of MAT assessors to ensure appropriate, responsive, and consistent coverage for all contracted clients while balancing census demands, acuity, and staffing resources.
• While this position is mostly remote, there will be days and times you have to attend meetings, trainings, and orientations in person.

Benefits & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ subsidiaries
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Qualifications

Education: Minimum Bachelor’s Degree in Nursing. Preferred Social Work, Psychology, Counseling, Behavioral Health or related field.

Licensure and Certification: Meets current state requirements licensed in the State where BHC is providing services as LCSW, LPC, LMFT, LMSW, or APC, RN.

CPR, if required by client contracts.

Experience: Required 3 to 5 years of experience. Preferably five or more years’ experience in intake assessment activities within an acute psychiatric setting and experience in health care business, business development/marketing environment with measurable business development results is preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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