Clinical Practice Assistant

Cambridge Health Alliance; Somerville (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Clinical Practice Assistant to join their dynamic team. This role is pivotal in ensuring the smooth operation of the clinic by managing patient flow, scheduling appointments, and supporting clinical procedures. The ideal candidate will thrive in a collaborative environment, contributing to a comprehensive care approach that includes various medical specialties. If you are passionate about making a difference in patient care and enjoy a fast-paced work setting, this opportunity is perfect for you. Join a team that values innovation and creativity in delivering high-quality healthcare services.

Qualifications

• High school diploma required; medical assistant program graduation preferred.
• Current experience as a Medical Assistant is preferred.

Responsibilities

• Manage patient flow and greet patients efficiently.
• Document patient information in electronic health records.
• Assist providers with clinical procedures and vital signs.

Skills

Patient Management

Communication Skills

Electronic Health Record Documentation

Insurance Verification

Vital Signs Measurement

Education

High School Diploma or Equivalent

Medical Assistant Program Graduation

Tools

Epic

Job description

Location: CHA Assembly Square Care Center

Work Days: Mon-Fri with possible eves/holiday/weekends - various shifts

Category: Medical Assistant

Department: Union Square Family Health

Job Type: Full time

Work Shift: Various Shifts

Hours/Week: 40.00

Union Name: SH Laborers 381

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through special programs in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation, delivering care across the entire spectrum of primary care – including internal medicine, family medicine, pediatrics, geriatrics, and women’s health services. You will work in a team-based setting, where primary care collaborates with behavioral health, pharmacy, complex care, and multilingual interpreter services. CHA is also a teaching hospital, hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Job Purpose: The Clinical Practice Assistant position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant. They are essential members of the ambulatory team by providing the ambulatory site flexibility in meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.

Responsibilities:

1. Actively and efficiently manage the flow of patients through the clinic.
2. Greet patients.
3. Answer the telephone professionally and take accurate detailed electronic messages.
4. Schedule patient appointments electronically (using Epic).
5. Execute insurance verifications.
6. Room patients.
7. Assist providers with medical histories.
8. Document in the electronic health record.
9. Check routine vital signs and perform point of care testing.
10. Assist providers with clinical procedures.
11. Book screening tests as part of the outreach process and schedule follow-up appointments (e.g., well child visits, vaccine booster visits).
12. Participate in proactive population management of chronic diseases by generating MyCHArt messages, sending templated letters, and calling patients.
13. Other duties as required.

Qualifications/Requirements:

Education: High school diploma or equivalent required. Graduation from an accredited medical assistant program or one year of previous experience as a medical assistant in lieu of program completion required.

Certifications: Maintains current American Heart Association or Red Cross Basic Life Support Certification.

Linguistic Capabilities: Ability to write and verbally communicate in English. Fluency in a second language is preferred.

Work Experience: Current experience as a Medical Assistant preferred. Experience with administrative duties in a clinical setting preferred.

In keeping with federal, state, and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination and fully committed to equal employment opportunity.