Clinical Phlebotomist & Patient Services Associate

onemedical; Sunnyvale (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

One Medical is seeking a Lab Services Specialist / Member Support Specialist to provide venipuncture and clinical support in-office. You will be the first point of contact, delivering an exceptional patient experience through strong communication and empathy.

You will master the office tech stack and assist with administrative tasks, billing inquiries, and patient outreach, ensuring smooth workflows and brand-aligned patient care.

Qualifications

• Venipuncture and clinical support experience preferred.
• Strong communication and customer service skills.
• Ability to work well in a team and adapt to a fast-paced clinic environment.

Responsibilities

• Provide venipuncture and basic lab support across the patient care journey.
• Greet patients and manage front-desk/administrative tasks with empathy.
• Assist providers with documentation, billing inquiries, and patient outreach.

Skills

Venipuncture

Customer service

Communication

Team player

Tools

EMR system

G-suite

Slack

Zoom

Job description

One Medical is seeking a Lab Services Specialist / Member Support Specialist to provide venipuncture and clinical support in-office. You will be the first point of contact, delivering an exceptional patient experience through strong communication and empathy.

You will master the office tech stack and assist with administrative tasks, billing inquiries, and patient outreach, ensuring smooth workflows and brand-aligned patient care.