Clinical Performance Advisor

schumacher; Mount Vernon (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

SCP Health is seeking a dedicated professional to represent the organization and hospitals, drive referrals, and enhance satisfaction and quality in clinical operations.

You will support training, coordinate physician interviews, and liaise among hospital staff, patients, and SCP Health leadership. Strong knowledge of healthcare regulations and QA/PI processes is essential.

Qualifications

• Knowledge of Medicare, Medicaid, and Marketplace lines of business.
• Knowledge of relevant state and federal healthcare regulations.
• Intermediate knowledge of healthcare informatics, including clinical quality measures.
• Working knowledge of staff development and quality improvement processes.
• Ability to plan, coordinate, and evaluate QA and PI activities.

Responsibilities

• Represent SCP Health and hospital to retain referrals and grow volumes by enhancing client, PCP, patient and provider satisfaction, and quality case management.
• Support training coordination and orientation for new office staff and providers, including orientation packets and system access.
• Coordinate physician interviews with Staffing Operations and medical directors.
• Act as a professional liaison to promote communication within the hospitalist team and with hospital staff and patients.
• Serve as point person for the Medical Director and liaison for the program.
• Ensure accomplishment of program goals by fostering collaborative relationships with key personnel.
• Monitor onsite performance and share improvement strategies with leadership.
• Oversee daily practice operations and support physician engagement and facility priorities.
• Lead daily workflows for clinical performance initiatives (throughput, rounds, provider education, data analysis).
• Recommend improvements to practice related to KPI and client/provider satisfaction.
• Collaborate with Field Operations and Medical Director to facilitate standing HM Committee meetings.
• Facilitate engagement with Medical Director to drive participation and recruitment.
• Be available by phone/pager for emergencies and issue resolution.
• Support hospital administration with KPI targets like quality measures and readmission rates.
• Participate in organizational planning and evaluation with Medical Director and Field Operations.
• Develop clinical protocols, order sets, and best practices in collaboration with leadership.

Skills

Medicare knowledge

Regulatory knowledge

Healthcare informatics

Quality improvement

PI methodology

QA/PI activities

Job description

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

RESPONSIBILIITES:

• Represent SCP Health, patient services, and the Hospital to ensure retention of existing referral sources, grow new referrals and volumes by enhancing client, PCP, Patient and Provider Satisfaction, as well as Quality Case Management, Emergency Department, and other facility relations.
• Support training coordination and orientation process of new office staff, and all patient care providers including, but not limited to, maintaining current orientation packets, obtaining computer access and any facility specific training.
• Participate in physician interviews and coordinate with the Staffing Operations team to ensure applicants meet with the medical directors and tour all facilities of interest.
• Act as a professional representative in dealing with all levels of hospital and staff personnel and promote communication within the hospitalist team and with hospital staff, patients/families, caregivers, administration, nursing staff, referral sources, care management, and SCP Health corporate team members.
• Serve in support of the Medical Director as point person and liaison for the program.
• Ensure accomplishment of organizational and program goals by maintaining and cultivating collaborative relationships with key personnel.
• Monitor onsite performance, operational challenges, and share recommended strategies for improvement and efficiencies to the VP of Clinical Performance Improvement and the Field Operations teams.
• Oversee daily practice operations and support the needs of the program related to physician engagement, facility initiatives and priorities.
• Lead and support daily workflows designed to drive clinical performance initiatives. These include, but not limited to, daily throughput/LOS workflows, MDR attendance, physician/patient rounding, provider education, data analysis and service recovery.
• Recommend and implement improvements to the practice as it relates to KPI's, and Client & Provider Satisfaction as established by both the SCP Health and client teams.
• In collaboration with the SCP Field Operations team, Medical Director, establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers, and SCP Health HM representatives (include ED representatives if contract includes both).
• Facilitate engagement with Medical Director(s) to result in meeting participation, provider recruiting and retention.
• Availability by phone or pager for emergencies, patient complaints, high-risk patients or situations and all practice support functions.
• Work with hospital administration to attain the group's key clinical and practice indicators relating to quality, core measures, readmission rates, length of stay, case mix index (CMI), billing/diagnostic coding trends, and daily volume statistics.
• Participate in organizational planning and evaluation of the program in conjunction with Medical Director and Field Operations team with collaborative communication, constructive feedback, problem solving, data analysis, operational reviews.
• Meet regularly and assist Medical Director and Field Operations team in development of clinical protocols, order sets, workflows, best practices, engagement, etc.
• Ensure completion of all site-specific requirements.
• Participate in required corporate meetings, training sessions, organizational pilot programs, and cross coverage as requested.
• Support value-based care goals and data/information sharing requirements.
• Additional duties and responsibilities as requested by VP of Clinical Performance Improvement and Field Operations team.

QUALIFICATIONS :

• Knowledge, Skills, and Abilities:
• Knowledge of Medicare, Medicaid, and Marketplace lines of business and applicable regulatory requirements.
• Knowledge of relevant state and federal healthcare regulations.
• Intermediate knowledge of healthcare informatics, including clinical quality measures.
• Working knowledge of staff development and the educational process, quality improvement, continuous process/performance improvement methodology, preferred.
• Demonstrated ability to plan, coordinate, and evaluate Quality Assurance (QA) and Performance Improvement (PI) acti