VP, Operations Officer

SCP Health; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid time off

Professional development

Wellness resources

Job summary

SCP Health seeks a senior leader to guide service delivery across multiple sites, ensuring top-tier practice management and client satisfaction. You will collaborate with hospital clients and internal stakeholders to drive efficiency, growth, and compliance while overseeing onboarding and staffing operations.

The role requires strong leadership, strategic vision, and proven P&L experience in healthcare, with travel as part of duties.

Qualifications

• Minimum five years of leadership and management experience in healthcare delivery.
• Executive-level responsibility over multi-site, multi-specialty medical practices is a plus.
• P&L responsibility in patient care business is preferred.
• Bachelor's degree in Healthcare Administration or related field; Master's preferred.
• Travel is expected for meetings, training, events, and conferences.

Responsibilities

• Lead service delivery teams with client satisfaction as the primary measure of success.
• Communicate clearly with internal stakeholders, providers, medical directors, and client representatives.
• Direct and mentor field operations personnel; foster a high-performance workplace culture.
• Ensure delivery of practice management services per contractual obligations with hospital clients and providers.
• Collaborate with EM/HM client service teams, Staffing Operations, and Central Office departments to meet goals.
• Oversee new client onboarding and maintain effective client relationships.
• Contribute to growth strategies and sales target identification.

Skills

Leadership

Organization

Communication

Accountability

Prioritization

Relationship building

Education

Bachelor's in Healthcare Administration / related field

Master's degree preferred

Job description

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.

• Comprehensive benefits package and competitive compensation.

• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

SERVICE DELIVERY

• Seek to build and maintain consensus, alignment, and focus on priorities and objectives within and across service delivery teams with client satisfaction and retention as the chief measurements of success.
• Exhibit/deliver timely, thorough, consistent, clear, and effective communication to all internal Company stakeholders and employees as well as providers, medical directors, and client representatives.
• Provide direction, guidance, and influence over designated field ops personnel.
• Build and lead a high-performance workplace culture that contributes to a high level of employee satisfaction, employee retention, and productivity.
• Accountable for the delivery of practice management services consistent with our contractual obligations as established with hospital clients and providers.
• Establish and execute on shared goals and related strategic priorities with EM and HM client service teams, Staffing Operations, Value-based services, and Central Office departments.
• Develop and maintain highly effective and collaborative partnership relationships with key client representatives and industry leaders.
• Ensure the delivery of consistent, timely, and effective practice productivity improvement initiatives.
• Diligent oversight, direction, and leadership on the new client on-boarding process.
• Responsible to work collaboratively and effectively with Physician leadership counterparts (along with other department representatives) to develop, deploy, and maintain training, mentorship, and leadership development programs enough to ensure a high level of performance and retention of our appointed practice Medical Directors.
• Responsible to contribute to the effective operation of Recruiting, Scheduling, and Credentialing personnel, systems, and processes.

BUSINESS

• Accountable for the achievement of revenue, expense, and margin targets in compliance with budget constraints and/or in response to unanticipated revenue and gross margin shortfalls.
• Ensure that where SCP EM, HM, and ICU practices co-exist at a single hospital location, ALL materially significant issues, opportunities, threats, or initiatives are well-communicated, with action plans designed and implemented with and through the effective collaboration of all stakeholders.
• Responsible to ensure that the practice is functioning with the necessary resources, priorities, and action plans to favorably influence the client’s perceived value of SCP.
• Responsibility to identify, drive, and lead the introduction and deployment of new eHealth solutions in our practices with an ROI measurement attached to one or more of the following: Cost reduction/avoidance, provider satisfaction, patient care enhancement, or client satisfaction.
• Contribute to growth strategy development and provide significant leadership influence on and contributions to sales target identification and pursuit.
• Ensure optimal and appropriate use of Company technology resources and be accountable for the quality and integrity of Group data entered into systems.
• Ensure performance in accordance with all established legal and compliance standards.

PERFOMANCE MEASURES

Service line meets/exceeds goals or targets associated with:

• Gross Margin generation.
• G&A expense control.
• Cost per RVU.
• Client Satisfaction.
• Contract Retention.
• Flex provider coverage.
• Physician coverage expenses.
• NPPA coverage expenses
• Facility Variance reports.
• Provider Cost as a Percentage of Revenue.
• Additional Pay.
• Client account receivables.
• Timely and accurate completion medical records.
• Patient Satisfaction.
• Value-based services Division including BPCI-A and Post-Acute Care services.
• The effective alignment and achievement of joint measurements with SCP Hospitalist and Intensivist Service lines.

QUALIFICATIONS

Knowledge, Skills, and Abilities:

• Strong and effective leadership and management capabilities.
• Highly efficient and organized.
• Excellent verbal and written communication skills.
• Consistently accountable, responsible, and responsive.
• Able to set priorities and demonstrate sound judgment in handling complex situations.
• Comfortable and effective in building highly trusted working relationships at all levels and with clinicians.

EDUCATION:

• Bachelor’s degree in Healthcare Administration, Business Administration, related field, or equivalent work experience. Master’s degree, preferred.
• Previous clinical or healthcare experience, a plus.

WORK EXPERIENCE/QUALIFICATIONS:

• Minimum five (5) years of demonstrated success in leadership and management in the HealthCare delivery space and/or:

• Executive level responsibility over the operation of multi-site, multi-specialty medical practices a plus:

• Prior extensive responsibility over a P&L in a patient care related business is preferred.

TRAVEL

• Expected for company and departmental meetings, training, events, and conferences with overnight stay sometimes required.

PRIMARY LOCATION:

• Remote - United States

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

Login name: corp-guest

Password: weheal