VP, Operations Officer

schumacher; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

SCP Health is seeking a driven service delivery leader to drive alignment across teams, ensuring client satisfaction and successful delivery of practice management services. Role emphasizes strategic guidance, collaboration with physician leadership, and accountability for operational excellence.

The position requires strong leadership, organized operations, and excellent communication to foster high performance and client value across hospital and physician partners.

Qualifications

• Strong leadership and management capabilities.
• Highly efficient and organized.
• Excellent verbal and written communication skills.
• Able to set priorities and demonstrate sound judgment.

Responsibilities

• Lead service delivery teams with focus on priorities and client satisfaction.
• Provide direction and influence over designated field ops personnel.
• Build and maintain collaborative partnerships with client representatives and industry leaders.
• Drive productivity initiatives and ensure alignment with contractual obligations.

Skills

Leadership

Communication

Strategic Planning

Job description

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

SERVICE DELIVERY

Seek to build and maintain consensus, alignment, and focus on priorities and objectives within and across service delivery teams with client satisfaction and retention as the chief measurements of success.

Exhibit/deliver timely, thorough, consistent, clear, and effective communication to all internal Company stakeholders and employees as well as providers, medical directors, and client representatives.

Provide direction, guidance, and influence over designated field ops personnel.

Build and lead a high-performance workplace culture that contributes to a high level of employee satisfaction, employee retention, and productivity.

Accountable for the delivery of practice management services consistent with our contractual obligations as established with hospital clients and providers.

Establish and execute on shared goals and related strategic priorities with EM and HM client service teams, Staffing Operations, Value‑based services, and Central Office departments.

Develop and maintain highly effective and collaborative partnership relationships with key client representatives and industry leaders.

Ensure the delivery of consistent, timely, and effective practice productivity improvement initiatives.

Diligent oversight, direction, and leadership on the new client on-boarding process.

Responsible to work collaboratively and effectively with Physician leadership counterparts (along with other department representatives) to develop, deploy, and maintain training, mentorship, and leadership development programs enough to ensure a high level of performance and retention of our appointed practice Medical Directors.

Responsible to contribute to the effective operation of Recruiting, Scheduling, and Credentialing personnel, systems, and processes.

BUSINESS

Accountable for the achievement of revenue, expense, and margin targets in compliance with budget constraints and/or in response to unanticipated revenue and gross margin shortfalls.

Ensure that where SCP EM, HM, and ICU practices co-exist at a single hospital location, ALL materially significant issues, opportunities, threats, or initiatives are well-communicated, with action plans designed and implemented with and through the effective collaboration of all stakeholders.

Responsible to ensure that the practice is functioning with the necessary resources, priorities, and action plans to favorably influence the client's perceived value of SCP.

Responsibility to identify, drive, and lead the introduction and deployment of new eHealth solutions in our practices with an ROI measurement attached to one or more of the following: Cost reduction/avoidance, provider satisfaction, patient care enhancement, or client satisfaction.

Contribute to growth strategy development and provide significant leadership influence on and contributions to sales target identification and pursuit.

Ensure optimal and appropriate use of Company technology resources and be accountable for the quality and integrity of Group data entered into systems.

Ensure performance in accordance with all established legal and compliance standards.

PERFOMANCE MEASURES

Service line meets/exceeds goals or targets associated with:

• Gross Margin generation.
• G&A expense control.
• Cost per RVU.
• Client Satisfaction.
• Contract Retention.
• Flex provider coverage.
• Physician coverage expenses.
• NPPA coverage expenses
• Facility Variance reports.
• Provider Cost as a Percentage of Revenue.
• Additional Pay.
• Client account receivables.
• Timely and accurate completion medical records.
• Patient Satisfaction.
• Value-based services Division including BPCI-A and Post-Acute Care services.
• The effective alignment and achievement of joint measurements with SCP Hospitalist and Intensivist Service lines.

QUALIFICATIONS

Knowledge, Skills, and Abilities:

Strong and effective leadership and management capabilities.

Highly efficient and organized.

Excellent verbal and written communication skills.

Consistently accountable, responsible, and responsive.

Able to set priorities and demonstrate sound judgment in handling complex situations.

Comfortable and effective in building highly trusted working relationships at all