Clinical Patient Navigator

healogics; Joliet (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Healogics is seeking a Patient Navigator to support a busy outpatient wound care center. You will greet patients, coordinate scheduling, handle insurance verifications, and assist providers with daily operations to ensure smooth patient flow.

Essential duties include charting, data entry, appointment reminders, and coordinating with hospital departments. A fast-paced, team-based environment with an emphasis on confidentiality and accuracy awaits.

Qualifications

• Requires high school diploma or GED; associate's degree preferred.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).
• Strong customer service, communication, and organizational abilities.

Responsibilities

• Coordinate with Center leadership to maximize daily patient census.
• Greet patients and visitors; route calls to appropriate staff.
• Schedule, reschedule, and send appointment reminders; coordinate with providers.
• Enter patient insurance information, pre-certifications and pre-authorizations.
• Enter and verify patient charges in databases; help with daily reporting.
• Maintain patient charts and assist with ancillary testing coordination.
• Arrange patient transportation and manage office equipment and supplies.

Skills

Microsoft Office

Typing 60 wpm

Time management

Interpersonal skills

Attention to detail

Confidentiality

Team player

Fast-paced environment

Communication skills

Education

High School Diploma or GED

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Required Education, Experience and Credentials

• High School Diploma or General Education Development (GED); Associate's degree preferred
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Reading
• Communicating
• Detecting sounds by ear
• Close, distance and peripheral vision
• Lifting/moving items up to 75 pounds with equipment assistance
• Repetitive motions
• Bending/stooping
• Writing

Work Environment

Patient care environment

The hourly rate for this position generally ranges between $18.75-$23.05 Per Hour This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.