Clinical Patient Access Representative

Forefront Dermatology; Pearland (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401K with employer contribution

Profit sharing

Paid time off

Job summary

Forefront Dermatology is seeking a Patient Access Representative in Pearland, TX. The role involves scheduling patient appointments, updating demographics and insurance information, and managing provider schedules to optimize daily productivity.

Work day is Monday–Friday, 8am–5pm, with a comprehensive benefits package. Candidates should have at least a high school diploma, 1+ year medical office or relevant experience, and strong computer and communication skills.

Qualifications

• 1+ years of medical office or similar experience preferred.
• Customer service experience preferred.
• Proficient in basic computer functions and software.
• Able to learn new software quickly and adapt.

Responsibilities

• Schedule and coordinate patient appointments by phone per protocols.
• Explain insurance and financial policies when scheduling.
• Provide excellent customer service to callers and document concerns.
• Maintain physician schedules and ensure appointments are confirmed.
• Handle calls, screen messages, and provide information per protocol.

Skills

Customer service

Typing 40 wpm

Multitasking

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

Overview

The Patient Access Representative is responsible for computer appointment scheduling for all Forefront Dermatology clinics, updating computer patient demographic and insurance information. This position will actively manage provider schedules to ensure maximum productivity/scheduled appointments each day.

Schedule: 40 hours, Mon - Fri, 8am - 5pm

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

• Schedule and coordinate patient appointments via phone following company protocols, proceduresand physician schedule templates whenapplicable.
• Explain insurance and financial policies when schedulingappointments.
• physician schedule templates when applicable.
• Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
• Accurately document patient concerns
• Explain insurance and financial policies when scheduling appointments.
• Answer telephone, screen calls, take messages, and provide information accordingtoprotocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Answer telephone, screen calls, take messages, and provide information according toprotocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointmentsare confirmed.
• Perform other related duties asassigned.

Qualifications

EDUCATION

• High school diploma, GED/HSED, or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES

• 1+ years of recent medical office experience in a similar capacity is preferred.
• Previous customer service experience is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

Forefront will never request personal information, such as your social security number or banking information, via text or email. In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates. If you receive communication or requests of this nature, delete them. Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.