Clinical Optician & Eyewear Specialist

U.S. Department of Veterans Affairs; Louisville (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks experienced Health Techs (Opticians) to support optical shops at Louisville VA Medical Center and clinics. You will assist customers with frames, perform eyewear fittings, and document measurements in CPRS, ensuring accurate orders and timely delivery.

Ideal candidates have at least 1 year as an Optician, state licensure, and strong focus on patient service, precision, and professional presentation in a collaborative healthcare setting.

Qualifications

• Licensure & Experience: Must be certified by the (State name) State Board of Opticianry. (Remove if not required by the state)
• Minimum of one (1) year of experience working as an Optician required.
• Independent Work Capability: Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service.
• Prescription Interpretation & Problem Resolution: Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction.
• Optical Verification & Quality Assurance: Skilled in identifying and resolving optical issues - including prescription verification - transitions verification - optical center alignment - segment height accuracy - and appropriate frame selection.
• Technical Equipment & Tools Proficiency: Proficient in the use of optical equipment and tools - including: Adjustment and bench tools Lensometer and lens clock Frame heater PD ruler and pupilometer Penlight and interpupillary measuring devices Frame and lens cleaning products Thickness caliper Vertex densometer Tolerance charts Visual acuity charts
• Identification Requirement: A current - valid REAL ID is required to work with the Veterans Canteen Service.

Responsibilities

• Duties include - but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection - pricing - product options - and delivery timelines
• Maintain a professional - welcoming environment while supporting patients in making informed eyewear decisions
• Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers - lensometers - and other tools
• Document patient information and measurements within the Computerized Patient Record System (CPRS)
• Order Processing & Sales Support: Process eyewear orders - collect payments - prepare sales documentation - and enter orders into contractor and VA systems
• Promote appropriate lens options - upgrades - and additional eyewear using a consultative - no-pressure sales approach
• Coordination & Issue Resolution: Collaborate with eye clinics - laboratories - prosthetics staff - and vendors to track orders and resolve issues related to missing - damaged - or delayed eyewear
• Address customer concerns professionally and escalated complex issues when necessary
• Inventory & Merchandise Management: Maintain eyewear displays in a clean - organized - and visually appealing manner
• Support merchandise control - pricing - recordkeeping - and protection of inventory and fixed assets.

Skills

Independent work

Prescription interpretation

Customer service

Optical verification

Quality assurance

Technical equipment

Tools

Lensometer

Pupilometer

Frame heater

PD ruler

Interpupillary measuring devices

Penlight

Vertex densometer

Tolerance charts

Frame and lens cleaning products

Job description

U.S. Department of Veterans Affairs seeks experienced Health Techs (Opticians) to support optical shops at Louisville VA Medical Center and clinics. You will assist customers with frames, perform eyewear fittings, and document measurements in CPRS, ensuring accurate orders and timely delivery.

Ideal candidates have at least 1 year as an Optician, state licensure, and strong focus on patient service, precision, and professional presentation in a collaborative healthcare setting.