Clinical Operations Supervisor, Ortho, Fill Time, First Shift

UC Health; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

UC Health is seeking a Clinical Operations Supervisor in Cincinnati, OH to oversee daily clinical and administrative functions across sites. You will supervise a team, manage patient flow, and coordinate service levels with physicians and staff.

The role requires a High School Diploma or GED and at least three years of related experience, with strong communication, leadership, and problem-solving skills to maintain high-quality patient care.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of three years of experience preferred.
• Skills: Excellent written and verbal communication; strong line management and interpersonal abilities.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments to ensure adequate service levels.
• Manages daily clinical operations including patient flow, supplies, and problem resolution.
• Performs routine operational efficiency and financial analysis for the unit.
• Maintains relations with physicians and addresses equipment/supply needs.
• Triages patient complaints and follows through to resolution.
• Ensures high quality care with physicians and staff.
• Oversees recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new staff and ongoing skill training.
• Coordinates patient customer relations and resolves disputes.

Skills

Verbal communication

Written communication

Line management

Interpersonal skills

Multitasking

Prioritization

Emergency response

Team leadership

Computer skills

Phone/Fax usage

Education

High School Diploma or GED

Tools

Computer skills

Telephone/Fax skills

Job description

Job Description

The Clinical Operations Supervisor assists with the day to day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.

Location

Cincinnati, OH, United States

Qualifications

Education: High School Diploma or GED required.

Experience: Minimum of three years of experience preferred.

Skills and Knowledge: Excellent written and verbal communication skills.

Must be able to communicate clearly with patients of all education levels. Strong line management, interpersonal skills and the ability to work with a variety of people.

Computer, telephone, fax machine utilization skills.

Proven track record leading a successful team.

Ability to react calmly and effectively in emergency situations.

Ability to work without close supervision and to set own priorities.

Ability to manage multiple tasks and successfully meet deadlines.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world.

UC Health is an EEO employer.