Sr. Physician Services Specialist, Ears, Nose, Throat, Full Time, First Shift

UC Health; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

UC Health is seeking a Scheduling and Clinic Support specialist to serve as an ambassador of care before and after patient visits and procedures. The role includes coordinating calendars, supporting clinics, and aiding leadership with training and KPI tracking.

You will help maintain departmental workflows, ensure smooth scheduling, and provide expert support to team members. This is a full-time, on-site role focused on Cincinnati area clinics.

Qualifications

• High school diploma or GED required for role.
• 3–5 years equivalent experience required.
• Experience supporting clinics and scheduling workflows is a plus.

Responsibilities

• Answers telephone and directs to correct person.
• Manages Outlook Calendar for providers within the clinic.
• Coordinates clinic scheduling, testing, procedures and related services.
• Performs in-basket and referral/authorization coordination tasks.
• Supports leadership with training, education and KPI tracking.

Skills

Interpersonal communication

Scheduling coordination

Calendaring

Education

High School Diploma or GED

Tools

Outlook Calendar

Job description

Job Description

This position will serve as an ambassador of care for patients before and after a patient visits, as well as before and after surgical procedures performed in clinic and the OR. The position will work as a resource to help support clinics and providers, and will assist leadership with training, education, and KPI tracking related to surgical and clinic scheduling functions. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency, and will step in to provide expert support to non-senior team members.

This position will serve as an ambassador of care for patients before and after a patient visits, as well as before and after surgical procedures performed in clinic and the OR. The position will work as a resource to help support clinics and providers, and will assist leadership with training, education, and KPI tracking related to surgical and clinic scheduling functions. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency, and will step in to provide expert support to non-senior team members.

Location

Cincinnati, OH, United States

Qualifications

Minimum Required: High School Diploma or GED.

LICENSE & CERTIFICATION: None required.

Minimum Required: 3 - 5 Years equivalent experience.

Responsibilities

• Answers telephone and direct to correct person if needed.
• Manages Outlook Calendar for providers within the clinic.
• Manages office incoming mail.
• Manages incoming communication related to case authorization.
• Validates registration information with patients and verifies all third-party payors (i.e. BWC, accident insurance, etc).
• Engages in population appropriate communication.
• Gives clear instructions to patients/family regarding treatment, diagnostic, procedural or surgical plan as directed by clinical team.
• Monitors and coordinates timely follow up for planned diagnostic procedure based upon the standard of care.
• Prepares for upcoming clinics related to procedural planning.
• Coordinate clinic template changes required to meet case and procedural obligations.
• Coordinates provider calendar related to faculty obligations.
• Performs in-basket management tasks.
• Coordinates completion of FMLA, Disability, BWC forms.
• Identifies and respond appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Assists leadership with identification, training and orientation of new hires
• Participates in process improvement initiatives.
• Assists in development of department policies and SOPs

Scheduling

• Schedules and coordinates patient services, surgeries, tests, and other procedures as needed.
• Coordinates all pre-procedural testing, diagnostic studies, medications, and other services as needed.
• Communicates with patients via phone and in person regarding scheduling related matters.
• Manages OR block time with providers Outlook calendar if applicable based on department guidelines.
• Reviews and coordinate case changes identified with leadership related to urgency, case order, or unforeseen delays.
• Helps review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaisons between staff and procedural areas for scheduling needs
• Coordinates with all product or device representatives for cases
• Completes complex coordination with co-surgeons in other surgical practices for joint case authorization and scheduling.
• Completes case request and referral order entry.

Data Management

• Performs audits on patient records/registration for insurance billing and compliance.
• Reviews of office notes to ensure that all required items are noted for authorization request.
• Performs pre-authorizations and pre-certifications utilizing care management protocols.
• Utilizes payer portals to complete case, procedure, and visit authorizations.
• Coordinates peer to peer reviews for pending case authorization.
• Obtains CPT codes for all surgical and procedural cases and submit for authorization.
• Obtains retro authorizations as needed.
• Coordinates with utilization review for authorization status to avoid financial risk
• Updates documentation in referral tab with all authorization updates
• Manage and audit assigned referral and authorization workques.
• Investigate patient satisfaction discrepancies and make recommendations to resolve and ensure future discrepancy is not repeated.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching - a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer.