Clinical Operations Strategy Lead

Humana Inc; Richmond (VA); Hybrid; USD 104,000 - 143,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking a Lead, Primary Care Strategy to shape the PCO's strategic direction and drive measurable business results. You will solve complex problems, develop recommendations, and synthesize findings for executive decision-making.

You will work across enterprise priorities, build analytical approaches, and align stakeholders to enable execution. EST hours and remote/hybrid options support flexible work arrangements.

Qualifications

• Bachelor's degree in business, finance, economics, healthcare administration, or related field.
• 3+ years with a management consulting firm and/or 4+ years in a strategic role with increasing responsibility.
• Experience structuring and solving complex business problems using quantitative and qualitative analysis.
• Experience financial modeling, interpreting data, and building business cases.
• Experience translating strategy into actionable plans and driving cross-functional execution.
• Experience creating executive-level presentations and deliverables with clarity.
• Can work EST hours.

Responsibilities

• Lead structured problem-solving and analyses to support PCO priorities.
• Summarize information into executive-ready presentations and recommendations.
• Lead evaluation of strategic opportunities, risks, and implementations.
• Own priority workstreams with workplans, milestones, and risks.
• Facilitate cross-functional engagement and decision-support across PCO.
• Develop business cases, value analyses, KPI frameworks, and leadership updates.

Skills

Strategic analysis

Financial modeling

Executive presentations

Cross-functional leadership

Stakeholder management

Market research

Education

Bachelor's degree in business/finance

Tools

Excel

PowerPoint

Job description

Become a part of our caring community

The Lead, Primary Care Strategy partners with Primary Care Organization (PCO) and CenterWell leadership to help shape PCO's strategic direction and translate strategy into measurable business results. You will solve complex business problems, evaluate strategic opportunities, and develop recommendations that inform executive decision-making. You will apply strategic analysis, business and financial acumen, and executive-level synthesis to support some of PCO's highest-priority initiatives. You will work across a diverse portfolio of enterprise and business-specific priorities, structure ambiguous problems, develop analytical approaches, synthesize recommendations, and drive alignment with senior leaders. You will report to the Associate VP, PCO Strategy.

• Lead structured problem-solving and hypothesis-driven analyses to support PCO priorities, using financial modeling, qualitative insights, and market research.

• Summarize complex information into executive-ready presentations and recommendations that inform leadership and Board decision-making.

• Lead evaluation of strategic opportunities, feasibility, risks, and implementation considerations to support business priorities.

• Own priority workstreams, including workplans, interdependencies, milestones, stakeholder alignment, and risk identification to support successful execution.

• Facilitate cross-functional engagement through working sessions, stakeholder alignment activities, and decision-support efforts that advance strategy development and enable coordinated execution across PCO.

• Develop business cases, value analyses, KPI frameworks, and leadership updates that communicate progress, risks, and strategic implications.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in business, finance, economics, healthcare administration, or a related field.

• 3+ years of experience with a management consulting firm and/or 4+ years in a strategic role requiring core consulting skills, with evidence of increasing responsibility.

• Experience structuring and solving complex business problems using quantitative and qualitative analysis.

• Experience conducting financial modeling, interpreting operational and financial data, and developing business cases.

• Experience translating strategy into actionable plans and driving cross-functional execution through influence and stakeholder management.

• Experience creating polished, executive-level presentations and deliverables that communicate complex concepts with clarity.

• Can work EST hours.

Preferred Qualifications

• Prior healthcare industry experience, preferably within healthcare services or care delivery organizations

• Experience working in a highly matrixed, multi-business-unit organization

• Demonstrated initiative, adaptability, and ability to manage multiple priorities in a dynamic environment

• Strong interpersonal and collaboration skills, with the ability to work effectively across segments and functions

• Commitment to improving patient experience and outcomes

Additional Information

• This is a remote role but the Washington, DC metro area is a preferred location (opportunity to follow a hybrid model, working together with leader in Arlington, VA office 1-3 days a week).

• <10% out of state travel expected in role.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 12-02-2026

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources