Clinical Operations Specialist - Bilingual (English/Spanish)

Mia Aesthetics - Houston; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Mia Aesthetics is seeking a Clinical Operations Specialist in Houston to support its fast-growing clinic network. This role requires administrative duties, patient coordination, and basic clinical pre-operative tasks to help schedule surgeries and manage daily operations.

The ideal candidate communicates clearly, delivers excellent customer service, and is fluent in English and Spanish. A high sense of urgency and strong computer skills are essential to succeed in a busy environment.

Qualifications

• GED or High School Diploma required.
• Demonstrates high urgency and accuracy in tasks.
• Strong customer service skills and communication abilities.
• Excellent written and verbal English skills, bilingual in English and Spanish preferred.
• Proficient computer skills and basic office software.

Responsibilities

• Performs clerical and administrative tasks to support operations.
• Charges and collects payments for surgeries and merchandise; posts daily invoices.
• Confirms patient appointments by phone and written communication.
• Informs the clinical team of the daily surgery schedule.
• Takes pre-operative photos and processes electronic prescriptions.
• Prepares vitals and basic tests the day before surgeries.
• Verifies paperwork and consents before scheduled surgery.
• Tracks inventory of surgical and clinical supplies.
• Performs other duties as assigned.

Skills

Bilingual: English/Spanish

Customer service

Verbal & written communication

Computer skills

Education

GED or High School Diploma

Job description

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The Clinical Operations Specialist will perform multi-faceted job responsibilities that are narrow and wide in scope to include administrative, balance payments, and clinical pre-operative duties. This role has rotating shifts M-F.

• Performs clerical and administrative roles as needed to support operations
• Charges and collects all payments for all surgeries, surgical accessories, and Mia Aesthetics merchandise; generates daily invoices while processing collection transactions to balance end-of-day.
• Confirms surgical patient appointments via phone call and written communication
• Informs the clinical team of the daily surgery schedule
• Takes pre-operative photos and processes electronic prescriptions for doctors
• In charge of preliminary physical test such as vitals needed the day before all surgeries
• Verifies paperwork - patient labs, intake information, and consents have been completed prior to the scheduled surgery date
• Tracks inventory for surgical and clinical accessories/supplies for designated department
• Performs other duties as assigned

Education & Experience

• GED or High School Diploma
• Enjoys working with a high sense of urgency
• Strong customer service skills
• Strong verbal and written communication skills
• Strong computer skills
• Bilingual in English and Spanish

Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.