Clinical Operations Specialist

UCSF Health; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

UCSF Health seeks a Clinical Operations Specialist to optimize ambulatory care clinic operations across multiple sites, ensuring adequate coverage and efficiency. You will coordinate with Nurse Managers and Medical Directors and drive large-scale projects with cross-functional teams.

The role involves analyzing staffing needs for over 298 anesthesiologists and coordinating with CRNA and resident staff, while ensuring patient safety and cost-effective operations.

Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training.
• Minimum 5 years of related experience.
• Experience with and knowledge of software development, automation of workflows or a computer science background.
• Advanced understanding of medical terminology and broad clinical expertise in clinic practice areas.
• Skills in data management.
• Proven ability to apply knowledge of medical center policies, procedures, accreditation, licensing and compliance to assess and monitor clinic operations and recommend improvements.
• Advanced communication skills, including verbal and written, active listening, critical thinking and advising.
• Ability to clearly and concisely communicate about clinic operations and advocate for clinic initiatives.
• Advanced interpersonal skills; ability to work collaboratively and coordinate with others across the organization.
• Successful experience working with diverse teams.
• Advanced organizational and complex project management skills.
• Ability to lead a team, prioritize tasks and see projects through from inception to completion on schedule.
• Exceptional customer service, analytical, planning, problem‑solving, interpersonal and team-building skills.
• Ability to effectively persuade and negotiate results in complex situations.
• Proficiency in Microsoft Office Suite.
• Ability to teach others.
• Excellent mathematical, analytical and communication (verbal and written) skills.

Responsibilities

• Applies extensive knowledge of ambulatory care clinics clinical, regulatory, and operational practices to improve access efficiency and productivity.
• Coordinates and monitors operations of ambulatory care clinics in conjunction with Nurse Manager and Medical Directors.
• Implements projects of large scope and high degrees of complexity.
• Analyzes staffing coverage needs of multiple locations and develops staffing for more than 298 Anesthesiologists, coordinating with CRNA and clinical residents.
• Identify, analyze and resolve staffing conflicts; provide notice to principals regarding amendments and modifications.
• Report directly to the Director of Clinical Operations with close working partnerships with the Vice Chairs of the Department of Anesthesia.

Skills

Communication

Active listening

Critical thinking

Advising

Microsoft Office

Data management

Teach others

Analytical

Problem-solving

Education

Bachelor's degree or equivalent experience

Master's degree

Tools

QGenda scheduling platform

EPIC (Apex) system

FileMaker Pro

Job description

Job Description

Applies extensive knowledge of ambulatory care clinics clinical, regulatory, and operational practices to improve access efficiency and productivity. Coordinates and monitors operations of ambulatory care clinics in conjunction with Nurse Manager and Medical Directors. Implements projects of large scope and high degrees of complexity.

The Clinical Operations Specialist analyzes and determines clinical coverage needs of Parnassus, Mission Bay, and Mt. Zion Hospital Operating Rooms, the Orthopedic Institute, and all off‑site Anesthesia sites, in both operating and non‑operating locations. This individual then analyzes staffing availability data and develops staffing of more than 298 Anesthesiologists, coordinating with individuals charged with CRNA and clinical residents.

The Clinical Operations Specialist must ensure appropriate coverage is provided for several specialty services, in addition to the operating rooms. Any staffing deficiencies or inappropriate coverage may pose risks to patient safety and affect the department’s operating costs. The position is responsible for identifying, analyzing and resolving staffing conflicts; moreover, it is responsible for providing notice to principals (faculty, managers and staff) regarding amendments and modifications.

The Clinical Operations Specialist will report directly to the Director of Clinical Operations with close working partnerships with the Vice Chairs of the Department of Anesthesia.

Department Description

The Department of Anesthesia and Perioperative Care at UCSF provides outstanding patient care, promotes cutting‑edge basic and clinical science research, and educates the next generation of health care providers while focusing on the principles of community.

Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training.
• Minimum 5 years of related experience.
• Experience with and knowledge of software development, automation of workflows or a computer science background.
• Advanced understanding of medical terminology and broad clinical expertise in clinic practice areas.
• Skills in data management.
• Proven ability to apply knowledge of medical center policies, procedures, accreditation, licensing and compliance to assess and monitor clinic operations and recommend improvements.
• Advanced communication skills, including verbal and written, active listening, critical thinking and advising.
• Ability to clearly and concisely communicate about clinic operations and advocate for clinic initiatives.
• Advanced interpersonal skills; ability to work collaboratively and coordinate with others across the organization.
• Successful experience working with diverse teams.
• Advanced organizational and complex project management skills.
• Ability to lead a team, prioritize tasks and see projects through from inception to completion on schedule.
• Exceptional customer service, analytical, planning, problem‑solving, interpersonal and team‑building skills.
• Ability to effectively persuade and negotiate results in complex situations.
• Proficiency in Microsoft Office Suite.
• Ability to teach others.
• Excellent mathematical, analytical and communication (verbal and written) skills.

Preferred Qualifications

• Master's degree.
• Advanced knowledge of relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
• Proficiency in QGenda scheduling platform.
• Experience with QGenda platform for scheduling and reporting functions.
• Prior working knowledge of the EPIC (Apex) system.
• Proficiency in FileMaker Pro.
• Experience working in an academic medical center and the surgery/anesthesia departments.
• Experience with provider scheduling, preferably in anesthesia or surgical specialties.
• Advanced knowledge of data analysis, research and reporting methods used in ambulatory care clinics.
• Advanced knowledge of the clinical and operational implications of ambulatory care clinic practice management, including patient care workflows and processes.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity. For positions represented by a labor union, placement will be guided by collective bargaining agreements.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html