Clinical Operations Senior Manager

Hey Jane; New York (NY); Remote; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health insurance (UHC & Guardian) with

HSA & FSA plans

Annual learning stipend

Unlimited PTO with notice & approval

Job summary

Hey Jane is expanding its Clinical Operations function and seeks a leader to own the foundation of operations across 24+ states. You will translate company priorities into a quarterly roadmap, partner with product and clinical leadership, and design scalable processes for staffing, escalation, credentialing, and SOP management.

You will drive the playbooks, governance, and cross-functional collaboration needed to support rapid growth while ensuring compliant, safe, and efficient virtual care

Qualifications

• 5+ years of experience in clinical operations or a related role.
• Ability to turn priorities into a clear, working plan and keep it on track.
• Comfort with scheduling, EHR, and clinical operations systems; quick learner of AI/data tools.
• Translate company priorities (OKRs) into actionable team plans.
• Experience across licensing and coverage constraints in multiple states.

Responsibilities

• Roll up your sleeves and wear hats at various levels as needed.
• Own the Clinical Ops quarterly roadmap and make progress visible on a cadence.
• Partner on scaling the care model and capacity planning.
• Build and own the operational escalation playbook for on-call and scheduling.
• Help design clinical payroll processes as needed and oversee credentialing priorities.
• Own the SOP library, audit process, and cross-team training materials.

Skills

Clinical operations

Operational planning

Cross-functional collaboration

AI analytics

OKRs planning

Staffing planning

EHR systems

Tools

EHR systems

Job description

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.

We are living through a pivotal moment for reproductive and sexual health- and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment- and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We're committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. Hey Jane is the first and largest virtual medication abortion provider in the US - we've cared for roughly 150,000 patients across 23+ states. As we scale into Medicaid, new states, and new care channels, we're building out Clinical Operations as its own function, and we want someone to own its foundation from the ground up.

You are

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environment
• A strong operator who can turn ambiguous priorities into a clear, working plan - and keep it on track over time
• Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
• Fluent translating company-level priorities (OKRs, quarterly plans) into a working plan a team can execute against
• Value decision boundaries - you know when something is an operational call you make and when it's a clinical call that belongs to someone else
• Comfortable owning strategy and structure without owning every execution step personally. You build the playbook, someone else runs it day to day - and you step in when the moment calls for it
• A strong cross-functional partner: you'll work closely with Product, clinical leadership, and other experts
• Comfortable being the person accountable when something goes wrong - you build the systems that catch problems early, and you step in when they don't
• Energized by complexity - we operate across 24+ states, each with its own licensing and coverage constraints, and you're comfortable building structure that holds up across all of them

You will

• Roll up your sleeves when the moment asks for it. You are comfortable wearing hats at various levels depending on what the team needs
• Own the Clinical Ops quarterly roadmap: translate company and clinical priorities into a plan and make progress visible to others on a predictable cadence
• Partner on "scaling the care model" projects and capacity-model support - validating and iterating on the assumptions behind clinic staffing and capacity planning
• Build and own the operational escalation playbook - covering on-call, scheduling, and other day-to-day operational fires - executed day to day by the Clinical Operations Specialist
• Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval)
• Own licensing & credentialing prioritization
• Own the SOP library and the audit/review process, and keep cross-team training materials current - teams that do the work author their own SOP content
• Coordinate feature launches so clinic-facing changes land with clarity to staff
• Partner with Clinic leadership to recruit, hire, and retain strong clinical team members

Details

• Compensation: $150,000 + standard equity
• Work location: Possible Health, Inc - CA, CO, IL, MA, MD, NJ, NY, OR, or WA
• PTO: Business and Clinical Leadership - unlimited with 2 weeks notice and approval needed
• Insurance benefits: Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans
• Annual learning stipend

$150,000 - $150,000 a year

We're an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.