Clinical Operations Senior Manager

Hey Jane; Alton (IL); Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Equity

Unlimited PTO

Job summary

Hey Jane is the first and largest virtual medication abortion provider in the US, delivering safe, discreet care via mobile and text. We are building Clinical Operations as a high-visibility function and are seeking a Senior Manager to own the foundation, roadmap, and playbooks to scale with confidence.

In this remote, national role you will collaborate with clinical, operations, product, and leadership across 24+ states, shaping staffing, licensing, SOPs, and launches while advancing equitable

Qualifications

• 5+ years of experience in clinical operations or related leadership roles.
• Experience with scheduling, EHR, and clinical operations systems; comfortable with analytics tools.
• Ability to build scalable structure across 24+ states with licensing constraints.

Responsibilities

• Scale the care model across 24+ states.
• Design and maintain the escalation playbook for on-call and scheduling.
• Help design clinical payroll processes.
• Own licensing and credentialing prioritization.
• Own the SOP library and cross-team training materials.
• Coordinate feature launches and recruit/retain clinical staff.

Skills

Clinical operations experience

Cross-functional collaboration

Strategic planning

Tools

Scheduling systems

EHR systems

Data analytics tools

Job description

Unless otherwise noted, all positions are fully remote with work permitted from the following states: We are living through a pivotal moment for reproductive and sexual health-and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment-and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

Hey Jane is the first and largest virtual medication abortion provider in the US - we've cared for roughly 150,000 patients across 23+ states. As we scale into Medicaid, new states, and new care channels, we're building out Clinical Operations as its own function, and we want someone to own its foundation from the ground up.

As our Clinical Operations Senior Manager, you'll build the roadmap, cadence, and playbooks that let our clinical team scale with confidence. This is a high-ownership, high-visibility role: you'll partner cross-functionally with clinical, operations, product, and company leadership, with real room to shape how Clinical Operations works as we scale.

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or a related operational role, ideally including some time in a startup or fast-growing environment
• ~ Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools to help drive decisions
• ~ Comfortable owning strategy and structure without owning every execution step personally. Energized by complexity - we operate across 24+ states, each with its own licensing and coverage constraints, and you're comfortable building structure that holds up across all of them

• Partner on "scaling the care model" projects and capacity-model support - validating and iterating on the assumptions behind clinic staffing and capacity planning
• Build and own the operational escalation playbook - covering on-call, scheduling, and other day-to-day operational fires - executed day to day by the Clinical Operations Specialist
• Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval)
• Own licensing & credentialing prioritization
• Own the SOP library and the audit/review process, and keep cross-team training materials current - teams that do the work author their own SOP content
• Coordinate feature launches so clinic-facing changes land with clarity to staff
• Partner with Clinic leadership to recruit, hire, and retain strong clinical team members

Compensation: $150,000 + standard equity

Possible Health, Inc - CA, CO, IL, MA, MD, NJ, NY, OR, or WA

PTO: Business and Clinical Leadership - unlimited with 2 weeks notice and approval needed

Health insurance plans through UHC (medical) and Guardian (dental and vision), including HSA and FSA plans

n At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare-and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.