Clinical Operations Program Manager

CU Denver; Aurora (CO); Hybrid; USD 85,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Paid time off

Holiday pay

Tuition benefit

Job summary

The Clinical Operations Program Manager in the Department of Obstetrics and Gynecology at the University of Colorado Anschutz Medical Campus will partner with department leadership to monitor clinical operations across the seven divisions of Obstetrics and Gynecology.

This role focuses on efficient clinic flow, high-quality patient care, and leading process improvement initiatives related to scheduling of appointments and surgeries.

Qualifications

• Bachelor's degree from an accredited institution and 4-6 years of professional experience in healthcare.
• An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.

Responsibilities

• Monitor clinic productivity, including patient visits, surgical scheduling, and operational efficiency
• Ensure compliance with infection control, safety standards, and regulatory requirements
• Oversee patient scheduling processes and optimize appointment utilization
• Organizes and tracks operational processes and data collection
• Assist in the implementation of policies, procedures, and quality improvement initiatives
• Collaborate with finance and billing teams to support accurate documentation and revenue cycle processes
• Participate in strategic planning related to clinic growth and operational improvement
• Manage and track OR utilization of the department
• Run weekly huddle with division operational teams to maximize template utilization
• Create and maintain operational dashboards
• Minimizing write-offs through creation of strong operational teams
• Performs other related duties, including special projects, as assigned by the Director of Operations.

Skills

Communication

Stakeholder management

Customer service

Problem solving

Detail oriented

Multi-project management

Education

Bachelor's degree

Advanced degree preferred

Tools

EPIC

Job description

University of Colorado Anschutz

Department: Obstetrics and Gynecology

Job Title: Clinical Operations Program Manager

Position #: 00851544- Requisition #:40702

Job Summary:

The Clinical Operations Program Manager in the Department of Obstetrics and Gynecology at the University of Colorado School of Medicine will partner with department leadership to monitor clinical operations across the 7 divisions of Obstetrics and Gynecology. This position is responsible for ensuring efficient clinic flow, high-quality patient care, and spearheading process improvement initiatives related to appointment and surgery scheduling. The Clinical Operations Program Manager works closely with faculty, staff, and administration to align clinical operations with departmental goals and compliance standards.

Key Responsibilities:

• Monitor clinic productivity, including patient visits, surgical scheduling, and operational efficiency
• Ensure compliance with infection control, safety standards, and regulatory requirements
• Oversee patient scheduling processes and optimize appointment utilization
• Organizes and tracks operational processes and data collection.
• Assist in the implementation of policies, procedures, and quality improvement initiatives
• Collaborate with finance and billing teams to support accurate documentation and revenue cycle processes
• Participate in strategic planning related to clinic growth and operational improvement
• Manage and track OR utilization of the department
• Run weekly huddle with division operational teams to maximize template utilization
• Create and maintain operational dashboards
• Minimizing write-offs through creation of strong operational teams
• Performs other related duties, including special projects, as assigned by the Director of Operations.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited institution and 4-6 years of professional experience in healthcare.
• An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience with EPIC
• Experience in outpatient and surgery scheduling
• Master's degree in business or healthcare administration or related field

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Ability to problem solve, troubleshoot, and think critically.
• Detail-oriented and able to manage multiple projects.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $85,058 - $108,207.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.

Schedule: Full-time

Application Materials Required: Cover Letter, Resume/CV, List of References