Clinical Operations Coordinator

University of Colorado; Aurora (CO); On-site; USD 65,574 - 87,869; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Multiple plan options

Additional Insurance: Disability, Life

Vision

Retirement 401(a) Plan: Employer 10%

Paid Time Off: Accruals over the year

Vacation Days: 22/year

Sick Days: 15/year

Holiday Days: 10/year

Tuition Benefit: Employees have access

ECO Pass: Reduced rate RTD

Job summary

The University of Colorado Anschutz Medical Campus in Boulder, CO is seeking a Clinical Operations Coordinator to support the hip preservation service within Orthopedics. The role coordinates patient flow, triages referrals, handles calls and portal messages in Epic, and ensures efficient clinic operations with hybrid onsite/remote scheduling.

Requirements include a Bachelor's degree in a relevant field and 1 year of healthcare operations experience; bilingual in English/Spanish is preferred.

Qualifications

• Bachelor's Degree in integrated physiology, kinesiology, public health, health administration, or related field.
• One (1) year of professional healthcare operations, clinical coordination, surgical scheduling, insurance authorization, revenue cycle, or orthopedic practice experience.
• A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Responsibilities

• Triage new patient referrals to ensure appropriate patient demographics are met.
• Triage and respond to incoming patient phone calls and patient portal messages in Epic.
• Serve as a liaison for the patients in relation to all clinical and non-clinical issues; resolve and/or triage issues based on independent judgement.
• Provide clinical cross coverage in the absence of the service manager to assist medical providers to ensure optimal patient care and clinical efficiency. Ensure patients are appropriately scheduled based on time point, demographics, pathology, etc.
• Provide training and education to front desk staff on appropriate hip preservation patient demographics. Contributes to the development of training content for the clinic.
• Identify solutions and make recommendations on clinic flow and operations focused on clinical outcomes, best practices, workflow optimizations, and staff/practice development.

Skills

Effective communication

Customer service

Microsoft Office

Bilingual English/Spanish

Team coordination

Scheduling

Education

Bachelor's Degree in integrated physiology, kinesiology, public health, health administration, or related field

Master's Degree

Tools

EPIC

Job description

Clinical Operations Coordinator

Description

University of Colorado Anschutz Medical Campus

Department: School of Medicine, Orthopedics

Job Title: Clinical Operations Coordinator

Position #00793081 - Requisition # 40636

Job Summary:

Key Responsibilities:

• Triage new patient referrals to ensure appropriate patient demographics are met.

• Triage and respond to incoming patient phone calls and patient portal messages in Epic.

• Serve as a liaison for the patients in relation to all clinical and non-clinical issues; resolve and/or triage issues based on independent judgement.

• Provide clinical cross coverage in the absence of the service manager to assist medical providers to ensure optimal patient care and clinical efficiency. Ensure patients are appropriately scheduled based on time point, demographics, pathology, etc.

• Provide training and education to front desk staff on appropriate hip preservation patient demographics. Contributes to the development of training content for the clinic.

• Identify solutions and make recommendations on clinic flow and operations focused on clinical outcomes, best practices, workflow optimizations, and staff/practice development.

Work Location:

Hybrid

Why Join Us:

Why work for the University?

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

Qualifications:

Minimum Qualifications:

• Bachelor's Degree in integrated physiology, kinesiology, public health, health administration, or related field.

• One (1) year of professional healthcare operations, clinical coordination, surgical scheduling, insurance authorization, revenue cycle, or orthopedic practice experience.

• A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualifications:

• Master's Degree

• Proficiency in managing multiple schedules of fast paced medical practices

• Previous experience working with orthopedic specialty clinic

• Bilingual (English/Spanish)

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Outstanding customer service skills.

• Knowledge of medical terminology.

• Computer skills such as Microsoft Office, Outlook, and EPIC.

• Working knowledge of current insurance practices

• Knowledge of Family Medical Leave Act and Short-Term Disability regulations

This full-time staff position requires refined skills and experience with administrative duties pertinent to orthopedics, managing clinic flow and with direct patient care in a fast paced, highly specialized surgical service line. This position will collaborate with the hip preservation service manager to efficiently and compassionately provide a wide spectrum of patient care under the direction of the hip preservation medical director and within the scope of their professional credentials.

• this role is expected to work some days remotely. Specific schedule will be decided by the position supervisor. Onsite work will be located in Boulder, Colorado.

The University of Colorado, Department of Orthopedics is a recognized global leader in the field and Colorado's most trusted orthopedic group for adults and children. Our unique position at the forefront of medical science, education, and practice innovation translates in real-time to the most advanced patient care, unmatched in Colorado and the Rocky Mountain Region. From routine cases to the most complex, we treat every orthopedic condition including injuries and diseases of the bones, joints, nerves, tendons, ligaments, and muscles across many orthopedic specialties.We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get_redirect.php?id=9721732&targetURL=https%3A%2F%2Fadvantage.cu.edu%2F) .

Applicants must meet minimum qualifications at the time of hire.

Immediately and continues until

The starting salary range (or hiring range) for this position has been established as$65,574 - $87,869The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=9721732&targetURL=http%3A%2F%2Fwww.cu.edu%2Fnode%2F153125)

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail] (https://apptrkr.com/get_redirect.php?id=9721732&targetURL=mailto%3Ahr.adacoordinator%40cuanschutz.edu) .

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=9721732&targetURL=https%3A%2F%2Fwww.cdc.gov%2Fvaccines%2Fschedules%2Fdownloads%2Fadult%2Fadult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=9721732&targetURL=https%3A%2F%2Fresearch.cuanschutz.edu%2Fehs%2Fhome%2Fdivisions%2Foccupational-health%2Foh-enrollment) .

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

Clinical Operations Coordinator - 40636 University Staff