Clinical Operations Professional 2

Visa Hunt; United States; On-site; USD 65,000 - 89,000; Full time

Job summary

CenterWell Senior Primary Care seeks a Clinical Operations Professional 2 to lead strategic initiatives, partnering with physicians, office staff, executives, and health plans to align objectives and timelines. You will drive end-to-end project delivery and establish governance and reporting to ensure accountability and success.

Reporting to the Associate Director of Clinical Operations Strategy, you will manage risks, coordinate with cross-functional teams, and support consumer-focused

Qualifications

• Bachelor's degree required.
• 4+ years of PM experience.
• Experience with Agile, hybrid, and waterfall methods.
• 3+ years of technical experience.
• Customer service experience.
• Experience with provider communities.
• Experience with EMR/HIM systems, Athena.
• Proficient in Excel, Word and PowerPoint.
• Passionate about improving consumer experiences.

Responsibilities

• Lead and manage strategic initiatives supporting organizational objectives and standards.
• Partner with stakeholders to define scope, objectives, timelines, and success criteria.
• Drive project execution through all phases of the lifecycle.
• Monitor progress, dependencies, and critical paths to ensure timely delivery.
• Identify and mitigate risks; develop contingency plans and governance structures.
• Facilitate decision-making and reporting to ensure transparency.

Skills

Project management

Agile methodologies

Hybrid/waterfall

Customer service

Provider communities

Athena EMR

Excel

PowerPoint

Word

Communication

Education

Bachelor's degree

Tools

JIRA Align

Athena EMR

Job description

Become a part of our caring community

The Clinical Operations Professional 2 will lead and manage strategic initiatives that support organizational objectives, compliance requirements, and industry standards. Partner with business, operational, and technical stakeholders to define project scope, objectives, timelines, and success criteria. Drive project execution through all phases of the project lifecycle, from initiation and planning through implementation and post-launch evaluation. Monitor project progress, dependencies, and critical path activities to ensure timely delivery of key milestones and objectives. Identify, assess, and manage project risks and issues, developing and implementing effective mitigation and contingency plans. Facilitate decision‑making and problem resolution by engaging stakeholders and escalating issues when appropriate. Establish project governance structures, communication plans, and reporting mechanisms to ensure transparency and accountability.

The Clinical Operations Professional 2 should have proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff. This role will report to the Associate Director, Clinical Operations Strategy.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree
• 4+ years of Project Management experience
• Experience leading Agile, hybrid, and waterfall project methodologies
• 3+ years of Technical experience
• Customer Service
• Knowledge of and experience working with Provider Communities
• Experience with Electronic medical records/EMR and/or Health Information Management/HIM systems, specifically Athena
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• PMP Certified
• Familiar with JIRA Align
• SAFe Certified

Additional Information

• If selected for this role, you may be required to complete and pass background check/investigation for AHCA
• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Interview Format
• As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice, Video and/or Text to enhance our hiring and decision‑making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
• If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Montage. In this interview, you may listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$65,000 - $88,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 08-02-2026

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.