Clinical Operations Manager- Radiology

OneImaging Inc.; United States; Remoto; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

OneImaging Inc. is seeking a Senior Radiology Operations Lead to manage clinical escalations and optimize the member imaging journey. You will collaborate with ordering providers, facilities, and payers to resolve issues, refine workflows, and train teams on radiology fundamentals.

The role requires deep radiology operations experience, proficiency with order lifecycles, and the ability to translate clinical concepts for non-clinical audiences. A startup mindset with ownership is preferred.

Competenze

• Experience in radiology operations across health system and outpatient imaging settings.
• Ability to resolve clinical escalations end-to-end including coding, authorization, scheduling.
• Translate clinical knowledge for non-clinical teams and engineers.

Mansioni

• Own resolution of clinical escalations end-to-end across member journey.
• Partner with providers, imaging facilities and payers to resolve issues quickly.
• Identify escalation patterns and drive root-cause fixes into workflows and training.
• Serve as escalation point for front-line teams on clinical questions during scheduling and coordination.
• Act as embedded radiology SME for product team to inform requirements and designs.

Conoscenze

Radiology ops

Escalation mgmt

Cross-functional

Clinical knowledge

Modalities knowledge

Formazione

RT(R)

CT/MRI certification

RN

Strumenti

RIS/PACS systems

HL7/FHIR order workflows

Imaging network ops

Descrizione del lavoro

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

What you'll do:

Clinical Escalations Across the Member Journey

• Own resolution of clinical escalations end-to-end: order processing and coding issues, protocol mismatches, authorization complications, facility capability gaps, and appointment-day problems
• Partner with ordering providers, imaging facilities, and payers to resolve issues quickly and keep members moving toward appointment completion
• Identify escalation patterns and drive root-cause fixes back into workflows, training, and product — so the same problem doesn't happen twice
• Serve as the escalation point for frontline teams on clinical questions that arise during scheduling, order intake, and appointment coordination

Operational Workflows, Training & Talk Tracks

• Review and continuously refine clinically-informed operational workflows across the member imaging journey to reduce friction
• Build and deliver training for internal teams on radiology fundamentals — modalities, protocols, contrast considerations, prep requirements, and site-of-care nuances
• Review and refine member- and provider-facing talk tracks that are clinically accurate, plain-language, and empathetic

Product Development

• When relevant, act as the embedded radiology SME for our product team — informing requirements, reviewing designs, and pressure-testing assumptions against real-world clinical and operational practice
• Help define what "clinically correct" looks like in product logic — from order-to-CPT mapping to appropriateness and site-of-care routing

About you:

• 5+ years of experience in radiology operations, with hands-on exposure across both health system/hospital-based imaging and outpatient/freestanding imaging center environments
• Deep working knowledge of the imaging order lifecycle: order intake, CPT/ICD-10 coding, protocoling, prior authorization, scheduling, prep and contrast requirements, and appointment completion
• Fluency across modalities (MRI, CT, PET, ultrasound, X-ray, mammography, DEXA) and their operational and clinical nuances
• Demonstrated ability to translate clinical knowledge for non-clinical audiences — you can explain protocoling to an engineer and prior auth to a new member services rep
• Strong escalation management instincts: calm under pressure, resourceful, and relentless about getting members to a resolved outcome

Startup Readiness

• Comfort operating in a fast-moving, dynamically changing environment where priorities shift and processes are still being built
• A builder's mentality — you see gaps as opportunities to create something, not blockers to progress
• Low ego, high ownership: no task is beneath you
• You won't be culture-shocked by the scrappiness of an early stage startup — you'll be energized by it

Preferred Qualifications

• Clinical or technical credential (e.g., RT(R), CT/MRI certification, RN, or radiology practice management background)
• Experience with radiology benefit management (RBM), utilization management, or payer-side imaging programs
• Familiarity with RIS/PACS systems, HL7/FHIR order workflows, or imaging network operations

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OneImaging’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.