Clinical Operations Manager - IL

Theoriamedical; Illinois; Hybrid; USD 80,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking a Customer Relations Manager to enhance relationships between patients and providers. This role involves ensuring high-quality customer service and fostering satisfaction through effective communication and support. Ideal candidates will possess strong interpersonal skills, a relevant degree, and experience in a healthcare environment, with a focus on operational excellence.

Benefits

401k match

Medical/Dental/Vision

Employer-paid Life Insurance

Career Advancement Opportunities

Qualifications

• Minimum 5 years in customer service, patient relations, or healthcare management.
• Strong understanding of healthcare operations and regulatory compliance.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Foster strong relationships between patients and healthcare organizations.
• Monitor partner feedback and implement service improvements.
• Facilitate meetings with stakeholders to provide updates.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Tech-savvy

Education

Bachelor's degree in Healthcare Administration, Business Administration, Communications, or a related field

Master's degree preferred

Job description

4 days ago Be among the first 25 applicants

Position Type: Full-time, ExemptCompensation: Up to $90,000 per year DOEJob Location: Hybrid Set Up (US)Job HighlightsWork-Life Balance: Competitive compensation with balanced hours.Meaningful Connections: Establish lasting relationships with patients, providers and staff.Culture of Appreciation: Your work is valued and rewarded.Benefits: 401k match, Medical/Dental/Vision, Disability, Employer-paid Life Insurance.Referral Bonus: Earn more by expanding our team.Career Advancement: Leadership opportunities promoted.Responsibilities:The Customer Relations Manager (CRM) in healthcare is responsible for fostering strong relationships between patients, providers, and healthcare organizations. This role ensures high-quality customer service, enhances partner satisfaction, and streamlines communication between internal and external stakeholders. The CRM will serve as the primary point of contact for addressing concerns, resolving issues, and implementing initiatives to improve partner experiences.Participating in growth initiatives to forward progression and expansion of Theoria MedicalMonitor and analyze partner feedback to identify trends and opportunities for service improvement.Facilitate regular meetings with stakeholders to provide updates, address concerns, and improve

key performance indicators (KPIs) related to patient satisfaction and operational efficiency.Company OverviewLeading the charge in healthcare innovation, Theoria Medical offers a unique blend of medical excellence and technological advancement, primarily serving the post-acute and primary care sectors. Our extensive network includes multi-specialty physician services and RPM, covering skilled nursing facilities across the country. In our national push for expansion, we're scouting for the brightest nurse practitioners and physicians eager to drive change and deliver superior care. Join us for a rewarding career that promises professional growth, flexibility, and the chance to shape the future of healthcare.Shift StructureMonday-Friday, 8-hour shift (Typically 8am-5 pm) Hybrid Set up Requirements and Qualifications:Bachelor's degree in Healthcare Administration, Business Administration, Communications, or a related field (Master's preferred).Minimum of 5 years in customer service, patient relations, or healthcare management.Strong understanding of healthcare operations, patient rights, and regulatory compliance.Excellent interpersonal, communication, and problem-solving skills.Ability to manage multiple priorities in a fast-paced healthcare environment.Tech SavvyStrong computer skillsExperience in Business Operations/OrganizationTeam building skillsMultitasking comes with easePersonable and works well with other team membersAutonomous/Independent Compensation and Benefits: $80,000-$90,000/year DOEHealth Insurance401k with employer matchPhysical RequirementsMust be punctual or on time and adhere to the company's Time and Attendance policy.Travel is required.Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.#IND-REFRESH-STD-BOOST

Required

Preferred

Job Industries

• Other
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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