Manager-Program Management

Acadia Healthcare; Wilmington (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Acadia Healthcare seeks a skilled leader to plan, direct and coordinate therapeutic programs at a facility in Wilmington, NC. The role focuses on developing operational procedures, managing staff, and ensuring quality care across services.

The position requires a BA/BS in behavioral or mental health (masters may be required by state), 4+ years with the target population, and supervisory experience to guide clinicians and counselors in delivering care.

Qualifications

• Bachelor's degree in behavioral or mental health is required.
• Master's degree required where state mandates licensure.
• At least four years’ experience with the facility population.
• One or more years’ supervisory experience required.

Responsibilities

• Develop and maintain administrative and clinical operations to provide quality care and outcomes.
• Contribute to planning and implementation of program goals, resources and equipment.
• Oversee program budget and staff involved in service delivery.
• Develop procedures to improve program efficiency and coordinate care delivery.
• Provide staff management including hiring, training and performance management.
• Develop treatment plans and audit charts for clients.
• Liaise with other staff on regulatory standards and scope of clinical specialty.
• Ensure policies align with environmental, safety and infection-control requirements.
• Provide outreach services as needed and address patient safety concerns.

Skills

Staff Management

Hiring & Training

Communication

Budget Oversight

Program Coordination

Education

Bachelor's degree in behavioral or mental health

Master's degree in behavioral or mental health (state requirement)

Job description

Purpose Statement

Plan, direct and coordinate the activities of the facility's therapeutic programs.

Essential Functions

• Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients.
• Contribute to the planning and implementation of program goals, objectives, personnel, resources and equipment. Implement the approved program plan objectives, timetables, expected outcome and measures for assigned areas of responsibility.
• Oversee the program's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved in the delivery of services through the program. Provides management and oversight for the facility program.
• Develop and implement procedures to ensure efficient operations of the program; continually identify opportunities to improve program's efficiency; coordinate care delivery, work flow; oversee scheduling, registration, discharge and billing processes for the person(s) receiving services according to facility / clinic procedure.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Responsible for an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a timely manner.
• Develop and implement treatment plans, develop and maintain and audit charts and records for person(s) receiving services.
• Serve as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to area of clinical specialty.
• Assist in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements.
• Provide outreach services in area of clinical specialty, as needed.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Bachelor's degree in behavioral or mental health or closely related field required.
• Master's degree in behavioral or mental health where required by state for licensed clinicians.
• Four or more years’ experience working with the population of the facility required.
• One or more years’ supervisory experience required.

Licenses/Designations/Certifications

• Licensed counselor/therapist, as required by the state and for the area of clinical expertise.
• Valid driver's license, if required by the facility.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.