Clinical Operations Leader for Mental Health Programs

Personal Growth Counseling Services; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Personal Growth Counseling Services seeks a Clinical Leader to oversee clinical operations, supervise staff, and ensure service delivery meets Ohio regulations and quality standards.

In this role you will lead therapists and case managers, align interventions with evidence-based practices, and drive program development for Ohio communities while collaborating with HR and leadership to promote a positive team culture.

Qualifications

• Master's or Doctoral degree in social services field.
• Active and unrestricted Ohio licensure (e.g., LISW-S, LPCC-S).
• Minimum of 3–5 years of clinical experience, incl. at least 2 years in supervision/management.
• Must be certified within 90 days of hire on First Aid, CPR and De-escalation training.
• Knowledge of Ohio Medicaid regulations and mental health service delivery requirements.

Responsibilities

• Provide leadership and clinical supervision to therapists, counselors, case managers, and other mental health professionals.
• Ensure treatment plans and interventions align with client needs and evidence-based practices.
• Monitor clinician performance and provide ongoing feedback and support.
• Ensure services meet Ohio state regulations, Medicaid standards, and agency policies.
• Conduct regular audits of clinical documentation for accuracy, timeliness and HIPAA compliance.
• Develop and implement quality improvement initiatives.
• Oversee development and delivery of mental health programs for Ohio communities.
• Evaluate program outcomes and suggest improvements.
• Stay informed about Ohio mental health policies, funding opportunities, and community needs.
• Hire, train, and mentor clinical staff in collaboration with HR.
• Coordinate ongoing training on best practices, ethical standards, and Ohio regulations.
• Address staff performance issues and foster a supportive work environment.
• Conduct QMHS training for all case managers.
• Collaborate with clinicians, admin staff, and external partners to ensure seamless care.
• Support management of high-risk cases and crises.
• Promote equitable access to mental health services for diverse populations in Ohio.
• Participate in agency leadership meetings and contribute to strategic planning.
• Oversee client caseload distribution to balance workloads.
• Liaise with community organizations, funders, and stakeholders to build partnerships.

Skills

Leadership and supervision

Clinical governance

Communication skills

Familiarity with EHR systems

Strategic planning

Education

Master's or Doctoral degree in social services

Active Ohio licensure (e.g., LISW-S, LPCC-S)

Job description

Personal Growth Counseling Services seeks a Clinical Leader to oversee clinical operations, supervise staff, and ensure service delivery meets Ohio regulations and quality standards.

In this role you will lead therapists and case managers, align interventions with evidence-based practices, and drive program development for Ohio communities while collaborating with HR and leadership to promote a positive team culture.