Clinical Operations Lead

Quilt Health; Boston (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer paid disability insurance

Employer paid life and AD&D coverage

Generous flexible time off policy

Rest and recharge week during holidays

Hybrid working model

Casual dress code

Job summary

Quilt Health is hiring a Clinical SME (RN/NP) to lead clinical data strategy and care-navigation workflows. You will bridge clinical practice with fast-moving software development, guiding patient onboarding and clinician support operations.

The role reports to the CEO and drives product team alignment around real-world clinical culture and data standards. The ideal candidate has 3+ years in triage or care navigation, startup experience, and strong EHR familiarity (Epic preferred).

Qualifications

• Active RN or NP license in Massachusetts (or eligible).
• 3+ years in triage, patient intake, or care navigation; hematology/SCD experience is a plus.
• 1+ year in a digital health startup or software product team.
• Able to translate clinical realities into user stories and data workflows.
• Strong understanding of healthcare data structures and patient onboarding friction points.
• Epic or similar EHR experience desirable but not required.

Responsibilities

• Clinical Product & Data Strategy: inform data collection, workflow logic, and EHR standards with Product/Engineering.
• Care Team & Patient Experience: serve as first point of contact, design patient workflows and onboarding.
• Content Development and Support: collaborate on content for patients, caregivers, clinicians, and health systems.
• Clinical Intake Protocols: develop standardized screening guardrails, decision trees, and escalation paths.
• Data Curation & Quality: structure patient and health system data for research and trials.

Skills

Clinical triage

Care navigation

Cross-functional collab

EHR familiarity

Startup experience

Education

Massachusetts RN/NP license

Job description

About Quilt Health

Quilt Health is dedicated to accelerating the delivery of life-changing treatments for rare and complex medical conditions, with an initial focus on Sickle Cell Disease (SCD) and classical hematology. While we are witnessing a historic surge in biopharmaceutical breakthroughs capable of reshaping patient outcomes, the actual pathways to accessing these innovations remain disjointed, slow, and fundamentally unequal.

We are bridging this gap by developing a comprehensive infrastructure of software and specialized services that align patients, healthcare providers, community organizations, and industry partners. By serving as an operational catalyst, our platform optimizes clinical workflows and research initiatives, facilitates therapy access, and removes the systemic hurdles that often prevent scientific advancements from reaching the people who need them most.

Role Overview

Quilt Health is seeking a startup-minded Registered Nurse (RN) or Nurse Practitioner (NP) to serve as our primary Clinical Subject Matter Expert (SME)and operations lead. Sitting at the critical intersection of digital product development, health system data collection, and patient/caregiver experience, you will report directly to the CEO and act as the clinical engine guiding our product team and the development of our patient and clinician support operations.

In this role, you will ensure our consumer-facing intake workflows, clinical data curation models, clinician- and consumer- facing content and care team interactions are grounded in real-world clinical culture, practice and norms. You will bridge the gap between healthcare delivery and fast-moving software engineering—translating complex clinical nuances into structured data requirements, intuitive patient onboarding journeys, actionable product feedback and exceptional patient and clinician experiences and outcomes.

Responsibilities

• Clinical Product & Data Strategy: Partner closely with Product and Engineering to inform clinical data collection, clinical workflow logic, and electronic health record (EHR) standards consistent with common practices.
• Care Team & Patient Experience: Serve as the company’s first point of support and interaction for users onboarding during initial pilots. Create and then hire for the company’s ‘Health Guide’ patient support role. Map, design, and refine patient workflows to ensure intake and care navigation processes feel seamless
• Content Development and Support: Inform content development for marketing and product, working with marketing to develop and review content for patients, caregivers, clinicians and health systems.
• Clinical Intake Protocols: Develop standardized clinical screening guardrails, intake decision trees, and escalation pathways for complex care navigation while meeting rigorous clinical and regulatory safety standards.
• Data Curation & Quality: Ensure captured patient and health system data is structured accurately to support research, clinical trials, and health system integration goals.

Requirements

• Active, unencumbered RN or NP license in Massachusetts (or eligible for licensure).
• 3+ years of clinical experience in triage, patient intake, care navigation, or complex chronic disease management (hematology/Sickle Cell Disease experience is a major plus) with hands on patient facing experience required
• 1+ years of experience working inside a digital health startup, healthtech innovation lab, or software product team.
• Demonstrated ability to collaborate with software engineers and product managers, translating clinical realities into technical user stories and data workflows.
• Strong understanding of healthcare data structures, patient onboarding friction points, and care team usability.
• Experience with EHR systems (Epic) is highly desired.. Certification with EPIC or similar EHR/EMR preferred but not required

Benefits

• Medical, dental, and vision benefits
• Employer paid short and long term disability
• Employer paid life and AD&D coverage
• Generous flexible time off policy
• Rest and recharge week during holidays
• Hybrid working model
• Casual dress code