Clinical Operations Functional Manager

Kelly Services; California (MO); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Kelly Science and Clinical FSP is seeking a Clinical Operations Functional Manager for a long-term hybrid engagement in Irvine, CA. The role reports to the Director of Kelly’s FSP program and supports clinical operations teams servicing a key client across US/EMEA.

The position emphasizes operational leadership, client relationships, and resource management within a centralized service model. The Functional Manager will maintain customer relationships, oversee operation activities, and

Qualifications

• Bachelor's degree preferred with 5+ years of leadership & management experience.
• Experience in clinical development/drug development processes.
• Recent study management experience highly preferred.
• Proven knowledge of project management tools and processes.
• Strong understanding of FSP solutions.
• Staffing services or talent management background in a leadership capacity preferred.
• Experience with management/development of strategic solutions, technology savvy and process orientation needed.
• Entrepreneurial spirit and drive coupled with a strong understanding of operations and how it ties into customer service is critical.
• Strong goal orientation with a strong commitment to quality and ethical behavior
• Must be detail oriented, technologically savvy, highly independent, and capable of working in a flexible environment
• Excellent oral and written communication skills
• Willingness to travel up to 25% between local sites if needed

Responsibilities

• Maintain regular contact with clients and employees to ensure satisfaction.
• Collect and disseminate client feedback through Kelly FSP leadership channels to service client needs
• Provide customer consultation and problem-solving recommendations with a focus on innovation and continuous improvement
• Bring a holistic approach to all the solutions deployed to the customer at any given site or geography in your area of responsibility.
• Collaborate with all Kelly FSP stakeholders to deliver a scalable, efficient, and sustainable service delivery operations platform for this client.
• Achieve and exceed program goals across each product/solution.
• Oversee operations activities and ensure program alignment between internal and external partners
• Conduct comprehensive interviews to assess candidates’ skills, experience, and suitability for the role, ensuring alignment with team and organizational needs.
• Develop and maintain high-level relationships with customers & talent supply chain.
• Decision Tree Consultation & Collaboration with all internal and external stakeholders.
• Participate in and support Governance reporting and QBR meetings through direct presentation or other media as requested and to a high standard.
• Deliver and support business reviews and presentations to senior-level customer contacts as needed.
• Ability to contribute to creation and execution of the strategic plan for the account.

Skills

Leadership & management

Client relationships

Project management

Operations management

Communication

Travel willingness

Education

Bachelor's degree

Tools

Project management tools

Job description

Job Description

Kelly Science and Clinical FSP is currently seeking a Clinical Operations Functional Manager for a long-term engagement in Irvine, CA with one of our Global Medical Device clients. This position is hybrid. This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time.

Clinical Operations Functional Manager

SUMMARY

The Clinical Operations, Functional Manager reports to the Director of Kelly’s Functional Service Provider (FSP) program providing centrally managed solutions to clients across the US and EMEA. The Functional Manager is intended to provide operational, client relationship and resource management support for Clinical operations teams servicing one of our main clients based in the US and EMEA.

The Clinical Operations, Functional Manager maintains customer relationships, oversees operation activities, and contributes to the overall support and retainment of workforce teams.

RESPONSIBILITIES

Customer Relationships

• Maintain regular contact with clients/employees to ensure satisfaction surrounding existing program performance and workforce output.


• Collect and disseminate client feedback through appropriate Kelly FSP leadership channels to service client needs


• Provide customer consultation and problem-solving recommendations with a focus on innovation and continuous improvement


• Bring a holistic approach to all the solutions deployed to the customer at any given site or geography in your area of responsibility.


• Collaborate with all Kelly FSP stakeholders to deliver a scalable, efficient, and sustainable service delivery operations platform for this client.


• Achieve and exceed program goals across each product/solution.

Operations Management

• Maintain regular contact with Kelly Temporary Employees to ensure the following:


• Ensure client and candidate satisfaction


• Program processes are understood


• Training needs are recognized and addressed


• Professional development plans/opportunities are defined and guided


• Conduct formalized semi-annual and annual performance evaluations


• Confer with appropriate Program Managers/VP of Operations to coordinate raises and bonuses


• Ensure industrial compliance of client needs through contractor training


• Train and Mentor Operations Personnel supporting the client account


• Oversee operations activities and ensure program alignment between internal and external partners


• Conduct comprehensive interviews to assess candidates’ skills, experience, and suitability for the role, ensuring alignment with team and organizational needs.


• Develop and maintain high-level relationships with customers & talent supply chain.


• Decision Tree Consultation & Collaboration with all internal and external stakeholders.


• Participate in and support Governance reporting and QBR meetings through direct presentation or other media as requested and to a high standard.


• Deliver and support business reviews and presentations to senior-level customer contacts as needed.


• Ability to contribute to creation and execution of the strategic plan for the account.

QUALIFICATIONS

• Bachelor's degree preferred with 5+ years of leadership & management experience


• Proven experience in clinical development/drug development process in various phases of development and therapy areas.


• Recent study management experience highly preferred


• Proven knowledge of project management tools and processes


• Strong understanding of FSP solutions


• Staffing services or talent management background in a leadership capacity preferred.


• Experience with management/development of strategic solutions, technology savvy and process orientation needed.


• Entrepreneurial spirit and drive coupled with a strong understanding of operations and how it ties into customer service is critical.


• Strong goal orientation with a strong commitment to quality and ethical behavior


• Must be detail oriented, technologically savvy, highly independent, and capable of working in a flexible environment


• Excellent oral and written communication skills


• Willingness to travel up to 25% between local sites if needed