Clinical Operations Director, Nursing & Contingent Staffing

Purchaseyourfreedom; Huntersville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Stafflink Consulting is seeking a Clinical Program Director based in Huntersville, North Carolina. This role requires direction of clinical operations and collaboration with facility leadership to ensure quality service delivery. Essential responsibilities include managing clinician performance, overseeing the New Graduate Nurse Program, and conducting internal audits of MSP metrics.

Preferred candidates will have a Bachelor’s degree in Nursing, with a Master’s degree and relevant certifications as a plus. Experience in travel nursing or staffing is also valued.

Qualifications

• Bachelor’s degree in Nursing is required.
• Master’s degree in Nursing preferred.
• 5 years as RN in acute care setting preferred.

Responsibilities

• Direct clinical operations for contingent labor force.
• Develop relationships with Client contacts for service excellence.
• Perform internal audits of MSP metrics to improve opportunities.

Skills

Clinical operations management

Mentoring and coaching

Risk mitigation

Communication skills

Education

Bachelor’s degree in Nursing

Master’s degree in Nursing

Tools

SalesForce

MS Office

Job description

StaffLINK Consulting is an elite national staffing firm that prides itself in helping our energetic professional clients find quality talent. We are a proficient group dedicated to being one of the top recruiting companies in the country. We strive to provide expert services to our clients and candidates. StaffLINK offers direct and contract hires and is industry agnostic.

Job Description

Scope: The Clinical Program Director directs the clinical operations of contingent labor force for COMPANIES clients. Collaborates with facility leadership, management and education departments in conjunction with COMPANY MSP program managers to facilitate on boarding and orientation of both COMPANY and Affiliate Vendor clinicians. Promotes service excellence to clients and clinicians by coaching and managing clinician performance. Additionally, contributes towards client and COMPANY strategic initiatives that impact the quality of healthcare professionals, fill rate, revenue, and profit while mitigating risk exposure.

Qualifications

Responsibilities:

• Develop and maintain relationships with Client contacts in order to maximize service excellence and improve issue resolution.
• Collect Unit Assessments and Job descriptions during implementation and update as needed to accurately source clinicians
• Collaborate with Client Education Department to facilitate and conduct orientation and maintain updated orientation content and E-Learning Modules specific to facility.
• Provides direct oversight for all aspects of the New Graduate Nurse Program
• Coordinate facility implementation and performs clinical reviews for Voice Advantage (VA) interviews
• Interfaces with Affiliate Vendors for onboarding and clinical escalation.
• Mitigate risk by problem solving on performance escalations
• Acts as primary resource for company and client requirements, policy and procedures.
• Perform and interpret internal audits of MSP metrics (Performance Evaluations, Cancellations, DNS, etc.) to identify and plan for opportunities to improve with actionable items.
• Conduct regularly scheduled meetings with key facility contacts to assess performance.
• Provide direct/ primary support to Clients/Clinicians in travel nurse, allied, pharmacy and local staffing for a modified client territory.
• Act as Subject Matter Expert for Clinical Operations process, managing medium to large scale projects and developing and delivering training.
• Deliver business presentations or other formal communications to Clients and/or internal business partners

Direct Reports – Potentially Independent Contract Clinical Staff who perform

Internal Customers & Partners

• MSP Implementation Team, Local Branch Offices, Client and Clinician Sales, Account Management, Support Services, Credentialing Ops
  

External Customers

• Clinicians, Facility Clients, Associate Vendors
  

Systems

• Proprietary clinician, client and order databases (AMIE, StafPak, SalesForce)
• MS Office (Word, Excel, Outlook, PowerPoint)
• BOX
• CSC Matters Management

Direct Reports – Potentially Independent Contract Clinical Staff who perform

Additional Information

Minimum Education/Certifications:

• Bachelor’s degree in Nursing
  

Preferred Education/Certifications:

• Master’s degree in Nursing
• AONE- NM certification
• CPHQ or SHRM certification
• Board certification in clinical specialty
• PMP
• 5 years as RN in acute care setting
• 3 years of direct supervisory or managerial responsibility

Preferred Experience

• Experience working as a travel nurse or working with travelers
• Experience with staffing

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