Clinical Operations & Education Coordinator

WhiteCap Search; New York (NY); On-site; USD 110,000 - 130,000; Full time

Job summary

WhiteCap Search is seeking a hands-on leader to guide clinical staff development, optimize ambulatory care workflows, and drive operational excellence across the practice. Reporting to the Director of Nursing, this role combines education, coaching, quality improvement, and daily oversight to enhance patient flow and provider efficiency.

You will develop training programs, assess staff performance, monitor throughput and regulatory compliance, standardize workflows, and partner with leadership

Qualifications

• Bachelor's degree required.
• Graduate of an accredited Nursing program required.

Responsibilities

• Develop and maintain clinical training programs, competency checklists, and onboarding materials.
• Conduct staff observations, competency assessments, and performance coaching.
• Monitor patient throughput, room utilization, and provider efficiency.
• Identify workflow bottlenecks and implement operational improvements.
• Support clinical staff during high-volume periods and assist with patient care as needed.
• Standardize clinical workflows across departments and service lines.
• Ensure compliance with OSHA, HIPAA, infection control, and regulatory requirements.
• Monitor quality metrics and partner with leadership on improvement initiatives.
• Promote accountability, teamwork, and a culture of continuous learning.
• Maintain documentation related to training, competency validation, and performance improvement efforts.

Skills

Leadership

Coaching

Staff development

Communication

Conflict resolution

Organizational skills

Time management

Ambulatory care

EMR systems

MS Office

Education

Bachelor's Degree

Nursing program graduate

Tools

eClinicalWorks (eCW)

Job description

We are seeking a hands-on professional to lead clinical staff development, workflow optimization, and operational excellence across an ambulatory care practice. Reporting directly to the Director of Nursing, this highly visible leadership role combines clinical education, staff coaching, quality improvement, and daily operational oversight to enhance patient flow, provider efficiency, and overall clinical performance.

Key Responsibilities

• Develop and maintain clinical training programs, competency checklists, and onboarding materials.


• Conduct staff observations, competency assessments, and performance coaching.


• Monitor patient throughput, room utilization, and provider efficiency.


• Identify workflow bottlenecks and implement operational improvements.


• Support clinical staff during high-volume periods and assist with patient care as needed.


• Standardize clinical workflows across departments and service lines.


• Ensure compliance with OSHA, HIPAA, infection control, and regulatory requirements.


• Monitor quality metrics and partner with leadership on improvement initiatives.


• Promote accountability, teamwork, and a culture of continuous learning.


• Maintain documentation related to training, competency validation, and performance improvement efforts.

RequirementsEducation

• Bachelor's Degree required.


• Graduate of an accredited Nursing program required.

Experience

• Minimum 3 years of ambulatory care or outpatient clinical experience required.


• Demonstrated leadership, supervisory, preceptor, or staff training experience.


• Experience improving workflows, patient flow, and clinical operations.


• Strong background in staff education, coaching, and competency development.


• Experience utilizing Electronic Medical Records (EMR) systems.

Licenses & Certifications

• Current, unrestricted Registered Nurse (RN) license required.

Preferred Qualifications

• Experience working in an FQHC or community health center.


• Experience with eClinicalWorks (eCW).


• Lean, Six Sigma, or workflow/process improvement experience.


• Experience managing staff education and competency validation programs.

Skills

• Strong leadership, coaching, and staff development abilities.


• Excellent communication and conflict-resolution skills.


• Strong organizational and time-management skills.


• Knowledge of ambulatory care workflows and clinical operations.


• Proficiency with Microsoft Office and EMR systems.


• Ability to identify operational inefficiencies and implement solutions.


• Detail-oriented with strong problem-solving abilities.


• Comfortable leading change and driving process improvement initiatives.

Why Join Us

• Opportunity to make a direct impact on clinical operations, patient care, and staff development.


• Highly visible leadership role with significant influence on workflow improvement and operational success.


• Work closely with nursing leadership to shape training, quality, and performance initiatives.


• Hands-on position for leaders who enjoy mentoring staff and driving change from the front lines.


• Collaborative environment focused on continuous improvement and professional growth.


• Opportunity to standardize processes and build scalable clinical operations.


• Competitive salary range of $110,000 - $130,000.


• Join a mission-driven organization dedicated to improving healthcare access and patient outcomes within the community.


• Excellent opportunity for an RN leader looking to combine education, operations, and quality improvement into one impactful role.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.