Clinical Oncology Account Manager (Pittsburgh, WV, Upstate NY))

Quest Diagnostics; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Job summary

Quest Diagnostics is seeking a Clinical Oncology Account Manager in Pittsburgh, responsible for managing and growing outpatient oncology business. The role involves collaborating with stakeholders, ensuring compliance, and delivering customer support in a field-based sales setting. Candidates should have a strong background in sales, especially in the healthcare industry, and ideally possess experience in oncology and hematology. A Bachelor’s degree is required, with a Master’s preferred. Quest welcomes veterans to apply.

Qualifications

• Five or more years of sales experience in selling business to business with a history of documented sales success.
• Prior diagnostic or lab sales responsibility for closing new business and expanding existing relationships.
• Prior experience managing large multi-million-dollar specialty accounts.

Responsibilities

• Retain and grow oncology centers through identifying health plan leakage.
• Collaborate with cancer center and medical affairs to develop clinical workflows.
• Achieve call reach and frequency goals and targeting initiatives.

Skills

Sales experience

Customer relationship management

Oncology and hematology knowledge

Communication skills

Planning and organizational skills

Education

Bachelor’s Degree in Business, Marketing or Life Sciences

Master’s Degree

Tools

Microsoft Software

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Clinical Oncology Account Manager is responsible for managing existing outpatient oncology business and closing new upsell oncology business in the outpatient community oncology setting; community oncology, health system outpatient oncology centers, and academic outpatient cancer centers. The Clinical Oncology Account Manager works in close cooperation with precision oncology account executives, oncology business development executives, and hospital account executives to support the collaborative selling model. Clinical Oncology Account Manager will focus on delivering total office calls to the entire oncology account; providers, nursing, lab, administrative, and support staff. He or she will be well versed in hematology and oncology disease states and clinical care workflows to support the outpatient oncology centers. This is a field‑based sales role.

Responsibilities

• Retain and grow oncology centers through identifying health plan leakage and up‑selling the advanced oncology portfolio.
• Collaborate with the cancer center, medical affairs, and pathologists to develop hematology and oncology clinical workflows to support the cancer center.
• Collaborate with precision oncology account executives, oncology business development executives, and hospital account executives to support the collaborative selling model.
• Establish and strengthen support staff, lab managers, and HCP relationships with prospective customers within existing and new oncology accounts.
• Develop and execute access strategy for reach and frequency to oncology practice leadership; medical oncologists, hematologists, physicians, lab leadership, advanced access providers, and support staff.
• Achieve call reach and frequency goals and targeting initiatives.
• Conduct quarterly clinical business reviews with oncology practices; include key matrix team members.
• Maintain and utilize Rx Vantage to support access to oncology practices.
• Identify, secure funding, and staff oncology regional exhibits including Oncology Nursing Society (if applicable in the market).
• Develop and maintain a business plan to retain and grow existing oncology book of business.
• Leverage resources including AMP pathologists, Oncology medical and Haystack Medical in person, virtual and conference meetings.
• Provide immediate customer support and collaborate with cross functional partners to resolve oncology customer service issues.
• Provide clinical, hematology (hematopathology) and advanced oncology subject matter expertise for associated specialty testing to provide support and solutions to oncology centers.
• Maintain and develop advanced oncology and hematology knowledge to support the oncology continuum of care and franchise portfolio.
• Conduct regular assessments of market dynamics, competitive landscape, and access barriers to identify opportunities and challenges.
• Maintain knowledge of Quest testing codes for the oncology continuum of care.
• Maintain a breadth of knowledge of all connectivity products (i.e., Care 360, e‑orders, e‑prescribe, Quanum, physician lab alerts, and oncology EMRs).
• Prepare and present oncology proposals and bids.
• Ensure compliance with company policies and government regulations.
• Complete all administrative tasks thoroughly and promptly.

Qualifications

Required Work Experience

• Five or more years of sales experience in selling business to business with a history of documented sales success.
• Prior diagnostic or lab sales responsibility for closing new business and expanding existing relationships.
• Prior experience managing large multi‑million‑dollar specialty accounts.
• Prior experience with product launches in diagnostics and or lab.
• Prior experience selling to HCPs and account decision makers; preferred competitive market experience.
• Prefer hematology and oncology experience in healthcare, laboratory and/or diagnostics sales selling to medical professionals.

Knowledge And Skills

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills.
• Deep understanding of oncology and hematology continuum of care.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Education

• Bachelor’s Degree in Business, Marketing or the Life Sciences (Required).
• Master’s Degree (Preferred).

Licenses and Certifications

• Valid driver’s license (Required).

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.