Clinical Office Assistant - Medical Oncology & Infusion

SEH Saint Elizabeth Medical Center, Inc.; Fort Thomas (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Tuition reimbursement

Professional development

Job summary

St. Elizabeth Healthcare in Ft. Thomas is seeking a Clinical Office Assistant to support the Cancer Care Medical Oncology & Infusion Clinic.

This full-time, 40-hour/week role focuses on patient flow, registration, scheduling, billing, and front-desk duties to ensure efficient operations. You will handle insurance information, pre-certifications, records retrieval, data entry, phone inquiries, and HIPAA compliance.

Qualifications

• High school graduate or GED.
• Specialized Knowledge: Medical terminology.
• Computer fluency/literacy.
• Communication skills (verbal and written).
• Maintain patient confidentiality.
• Organization and prioritization skills.
• LengthofExperience: 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.
• FLSA Status: Non-Exempt.

Responsibilities

• Patient registration.
• Patient scheduling.
• Patient billing.
• Assisting with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments).
• Medical records retrieval, release, or collection.
• Data entry.
• Answering phones.
• Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.
• Ensures compliance with HIPAA and privacy regulations.
• Demonstrates respect, dignity, empathy in encounters with patients and families.

Skills

Communication skills

Organization

Confidentiality

Medical terminology

Education

High school diploma or GED

Job description

Job Type

Job Type: Regular. Scheduled Hours: 40.

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally. Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Cancer Care Medical Oncology & Infusion Clinic located in Ft. Thomas. Shift/Hours: Full-Time – 40 hours/week, 1st shift

Job Description

The Clinical Office Assistant provides customer-focused service and support to patient flow in a unit based. This position may be responsible for a variety of duties based on the operations of department, including:

• Patient registration
• Patient scheduling
• Patient billing
• Assisting with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
• Medical records retrieval, release, or collection
• Data entry
• Answering phones
• Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.
• Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws.
• Demonstrates respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Qualifications

Education, Credentials, Licenses: High school graduate or GED

Specialized Knowledge: Medical terminology

Computer fluency/literacy

Communication skills (verbal and written)

Maintain patient confidentiality

Organization and prioritization skills

Kind

LengthofExperience: 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.

FLSA Status: Non-Exempt

Company Culture

If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeast Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.