Registered/Certified Medical Assistant

SEH Saint Elizabeth Medical Center, Inc.; Crestview Hills (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Retirement match

Tuition reimbursement

Wellness programs

Career advancement

Job summary

St. Elizabeth Healthcare is seeking a Certified Medical Assistant to provide clinical support to physicians and mid-level providers.

The role includes preparing patients, collecting vital signs, and assisting with exams and procedures, while ensuring accurate documentation and compliance with OSHA/CLIA/HIPAA regulations. Responsibilities also cover patient registration, scheduling, billing, pre-certification, and medical records management, with emphasis on patient flow and compassionate,

Qualifications

• High school diploma or GED required.
• Graduate of an accredited medical assisting program.
• Successful completion of registration/certification exam.

Responsibilities

• Prepare patient for exam and obtain vital signs, weight, and history.
• Assist with exams, venipuncture, injections, EKGs and use of stimulator.
• Document clinical findings and patient responses in the chart.
• Handle patient registration, scheduling, billing, and pre-certification tasks.
• Retrieve, release, or collect medical records and organize documentation.
• Coordinate patient information and communications across departments.

Skills

Patient registration

Scheduling

Medical records

Education

High school diploma / GED

Graduate of accredited medical assisting program

Tools

EPIC EMR

Job description

Job Type: Regular Scheduled Hours: 40

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

The Certified Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers. The Medical Assistant is also responsible for compliance with all OSHA/CLIA and HIPAA Regulations and ensures completion of all duties vital to business operations. The Medical Assistant is a highly visible position that is always responsible for creating a positive impression with patients, family members, and other visitors to the office. In addition, provide customer-focused service and provide support to patient flow in a unit or department to include:

• Patient registration
• Patient scheduling
• Patient billing
• Pre-certification (collect insurance information; receipt of co-pays or bill payments)
• Medical records retrieval, release, or collection
• Data entry

Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

Medical Assistant: Prepares patient for exam and acquires vital signs, weight, general history, and current medication list when required.

Provides patient care and clinical support to provider during exam, including acupuncture needle removal, application of stimulator, needle count, venipuncture, injections, and EKGs.

Documents all clinical findings and patient response to interventions, i.e., history, medications, vital signs, weight, and testing results.

Collects and provides to the provider the completed Laboratory/test findings Intake Form, and physician referral information, Diagnostic Imaging, or Cardiopulmonary test results as they are available.

Provides instruction to patients under the direction of the provider.

Registration & Pre-Certification

Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications.

Responsible for the patient registration process (check in and check out) for a unit or department.

Assist patients with forms obtaining all necessary insurance information and signatures as needed.

Obtain pre-certification and/consent for services and billing.

Monitor and follow-up on additional pre-authorizations for on-going patient services needed.

May collect co-pay/co-insurance/deductible based on insurance plan(s).

Specifically, answering phones, assisting patients with questions and problems, and accepting/relaying messages.

Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPPA laws.

Customer Service & Problem Resolution

Resolve routine patient problems and complaints on a timely basis.

Handles conflict with customers constructively and appropriately.

Initiate further follow-up with appropriate staff member(s).

Scheduling

Schedule surgical/non-surgical procedures, tests, therapy, referrals, appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner.

Support patient scheduling systems in conjunction with clinical and medical staff and patient information.

Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members/visitors.

Responsible for cancelling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.

Insurance Pre-Certification & Collection

Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials.

Obtains treatment authorization(s). May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/procedures for charge reconciliation purposes.

Coordination of Patient Information and Services

Coordinate multiple phone lines and or InBasket communications, take messages, screen calls, receive information and transfer calls to appropriate extension.

Relay messages to appropriate staff in order to facilitate communication and assure quality of care.

Support co-workers in operational functions of the office including front desk coverage, answering phones, running errands, and transporting patients.

May coordinate translation arrangements for day and time of patient services.

Medical Records

Perform medical records tasks timely and accurately including chart retrieval, storage, filing, and scanning in correct location of EMR.

Maintains appropriate computer downtime procedures for clinical documentation.

Maintains adequate level of supplies in exam rooms and workstation.

Cleans and disinfects exam rooms.

Reports malfunction of equipment to department supervisor.

Performs other duties as assigned.

Education, Credentials, Licenses

• H.S. Diploma/GED
• Secretarial related courses
• Graduate of accredited medical assisting school
• Successfully completed registration/certification exam

Specialized Knowledge

• Medical terminology
• Computer fluency/literacy
• Communication skills (verbal and written)
• Maintain patient confidentiality.
• Organization and prioritization skills

Kind and Length of Experience

3 years related experience in a medical office setting including 1) customer service/receptionist/registration, 2) scheduling, 3) filing, 4) telephone etiquette, 5) patient billing and 6) computer service.

DESIRABLE

• Associate degree or certificate

Computers and Electronic Medical Records

• Microsoft Office Word, Excel, Outlook

Experience with electronic medical records software, ie. EPIC

FLSA Status

Non-Exempt Right Career.

Right Career.

Right Here. If you’re looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you’ll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.