Clinical Office Assistant

Advocate Health Care; Grayslake (IL); Presencial; USD 34.000 - 50.000; Jornada completa

Descripción de la vacante

Advocate Health Care in Illinois seeks a detail-oriented Administrative Assistant to greet patients, manage scheduling, and handle routine information requests. The role supports billing, records, and clerical tasks in a fast-paced healthcare environment.

Ideal candidates have strong Microsoft Office skills, multi-tasking ability, and solid communication and organizational capabilities. A high school diploma is required, with about 1 year of relevant experience preferred.

Formación

• High School diploma or equivalent.
• Experience in scheduling, customer service, and administrative/clerical support.
• Proficient with Microsoft Office and data entry.
• Ability to multi-task and maintain a schedule of appointments/meetings.
• Strong communication and organizational skills.

Responsabilidades

• Greets patients and visitors promptly and courteously.
• Collects insurance co-payments and responds to routine info requests.
• Schedules and maintains calendars for appointments, meetings, and travel.
• Coordinates agendas, site selection, and related event logistics.
• Answers and screens calls, triages clinical inquiries as needed.
• Assembles and releases patient medical records with the Medical Records Dept.
• Generates and updates routine reports and distributes them as required.
• Opens, sorts, and distributes mail and department documents.
• Processes referrals and follows up on re-authorizations and registrations.
• Assists with billing/reimbursement forms and maintains department logs and data.

Conocimientos

Customer service

Scheduling

Microsoft Office

Data entry

Organizational skills

Communication

Educación

High School Graduate

Herramientas

Microsoft Office Suite

Excel

Word

PowerPoint

Access

Descripción del empleo

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Major Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities Required

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Physical Requirements And Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.