Clinical Nurse Navigator SSL Lead

Trusted Ally Home Care; Knoxville (TN); On-site; USD 90,000 - 110,000; Full time

Job summary

The RN Nurse Navigator is a specialized clinical resource nurse for Trusted Ally Home Care's SSL. The primary purpose is to maximize clinically appropriate SSL hour utilization through direct patient visits, proactive identification, nurse education, and coordination with Clinical and Scheduling teams.

The role focuses on SSL execution, training, and capturing available nursing hours that may otherwise go unused, ensuring patient-centered care and collaboration across teams.

Qualifications

• RN license required; compact/multistate licensure preferred where applicable.
• Minimum of two years of professional nursing experience; home health, community-based care, case management or complex chronic care experience strongly preferred.
• Experience educating or precepting nurses and supporting clinical competency development preferred.

Responsibilities

• SSL Visit Delivery & Resource Coverage across assigned patients and markets.
• Opportunity Hour Identification & Utilization with Scheduling and leadership.
• SSL Training & Nurse Development for RNs on SSL model and documentation standards.
• SSL Documentation, Quality & Compliance for all visits.
• SSL Opportunity Management & Clinical Collaboration with SCMs, DON/RDON, Scheduling and Clinical Operations.
• Maintain HIPAA compliance and patient confidentiality at all times.

Skills

SSL model knowledge

Home health experience

Nurse navigation experience

Education

Graduate of an accredited school of professional nursing

RN license in state(s) of practice

Two years nursing experience in home health or similar

Experience educating or precepting nurses

Job description

Join our team! Trusted Allyis a premier employer in the home healthcare industry.

Position:Clinical Nurse Navigator SSL Lead

Location: Knoxville, TN

Job Id:602

# of Openings:1

About Us

Trusted Ally Home Care (TAHC) is a growing multi-state home care agency that specializes in providing nursing and home health aide services to nuclear-exposed employees in the comfort of their homes. TAHC has been serving families and loved ones since 2010. After witnessing the impact that quality home care services brought to her great-grandfather's life, our co-founder Candace Honeywell was determined to bring the same level of care to everyone we serve. Together, with co-founder Alexander Page, they are committed to driving positive change in home health care.

Core Values

• Passion to Serve
• Be Your Best
• Bring Your Best
• Do the Right Thing
• Do What it Takes

Role Overview

The RN Nurse Navigator is a specialized clinical resource nurse dedicated to Trusted Ally Home Care's Skilled Service Line (SSL). The primary purpose of this role is to maximize clinically appropriate utilization of authorized SSL opportunity hours through direct patient visits, proactive opportunity identification, nurse education, and coordination with Clinical and Scheduling teams. This position does not maintain a traditional SCM caseload; its focus is SSL execution, training, and capture of available nursing hours that may otherwise go unutilized.

5 Major Job Functions

1. SSL Visit Delivery & Resource Coverage

Complete SSL nursing visits across assigned patients and markets using available authorized nursing hours. Function as a flexible RN resource to fill clinically appropriate SSL opportunities, support continuity of care, and reduce unused nursing capacity.

2. Opportunity Hour Identification & Utilization

Proactively identify open, available, or underutilized SSL nursing hours and work with Scheduling and Clinical leadership to convert those opportunities into completed visits. Maintain consistent visibility into remaining opportunity hours and barriers to utilization.

3. SSL Training & Nurse Development

Train, coach, and support RNs on the SSL model, visit expectations, clinical workflows, documentation standards, and IGEA requirements. Provide hands‑on education and reinforcement to build field nurse competency and confidence in SSL delivery.

4. SSL Documentation, Quality & Compliance

Complete timely, accurate, and compliant documentation for all Nurse Navigator visits and reinforce SSL documentation standards with field nurses. Identify recurring documentation, workflow, or clinical quality gaps and elevate trends for education and process improvement.

5. SSL Opportunity Management & Clinical Collaboration

Partner with SCMs, DON/RDON leadership, Scheduling, and Clinical Operations to remove barriers preventing authorized SSL hours from being delivered. Track and communicate opportunity hours identified, hours scheduled, visits completed, hours captured, and remaining opportunities.

Key Responsibilities and Duties

• Complete SSL visits in accordance with the patient plan of care, authorization, physician orders, TAHC policy, and applicable regulatory requirements.
• Review assigned SSL opportunity data and prioritize available hours that can be safely and appropriately utilized.
• Coordinate with Scheduling to convert identified opportunity hours into patient visits as quickly and consistently as possible.
• Engage patients and families to support understanding, acceptance, and continuity of SSL nursing services when additional authorized hours are available and clinically appropriate.
• Provide SSL orientation, ride‑along support, competency reinforcement, and ongoing coaching for field RNs.
• Ensure IGEA and all required SSL documentation is completed accurately and within established timelines.
• Identify utilization barriers including patient availability, staffing, scheduling, training, documentation, or workflow issues and elevate them to the appropriate owner.
• Maintain clear communication with the primary SCM and clinical leadership without assuming ownership of the patient’s ongoing case‑management responsibilities.
• Support expansion of SSL capacity by helping additional RNs become competent and comfortable performing SSL visits.
• Participate in SSL performance reviews and provide actionable information regarding utilization opportunities, barriers, and field education needs.
• Maintain patient confidentiality and HIPAA compliance at all times.

Education and Experience Qualifications

• Graduate of an accredited school of professional nursing.
• Active Registered Nurse (RN) license in the state(s) of practice; compact/multistate licensure preferred where applicable.
• Minimum of two years of professional nursing experience; home health, community‑based care, case management, or complex chronic care experience strongly preferred.
• Experience educating or precepting nurses and supporting clinical competency development preferred.

Required Qualifications

• Home health or in‑home nursing experience.
• Experience with DOL/EEOICPA populations or other authorization‑driven home care programs.
• Previous experience with SSL workflows, IGEA documentation, or TAHC clinical processes.
• Experience training, precepting, or mentoring field nurses.
• Experience working across multiple patients, locations, or markets as a resource/float nurse.

Preferred Qualifications

• Utilization Mindset - Consistently identifies clinically appropriate opportunities to maximize authorized SSL hours without compromising patient‑centered care.
• Clinical Excellence - Delivers safe, skilled, high‑quality nursing care and recognizes changes requiring escalation.
• Teaching & Coaching - Builds nurse competency through practical education, demonstration, feedback, and reinforcement.
• Ownership & Follow‑Through - Moves identified opportunities from discovery to scheduling to completed visit and communicates barriers early.
• Collaboration - Works effectively across Clinical, Scheduling, Operations, patients, families, and field staff.
• Documentation Discipline - Maintains accurate, timely, compliant clinical records and reinforces the same standard with others.
• Adaptability - Functions effectively as a flexible resource across changing patient needs, schedules, and service areas.

Core Competencies

• Percentage of clinically appropriate SSL opportunity hours captured and completed.
• SSL opportunity hours identified, scheduled, and completed.
• Timeliness and compliance of SSL/IGEA documentation.
• Number of RNs trained, supported, and validated for SSL delivery.
• Reduction in preventable SSL utilization barriers and unused authorized nursing hours.

What clients, family members and employeessay

Talk about professionalism, I just started with this company and there are times when interviewing that we get so bogged down with who and what, that we forget they Why. Trusted Ally and its leadership, to include the CEOs were and have been absolutely genuine. I have no doubt that this was the right decision in terms of employment. Would recommend this company for employment and care to anyone.Thank you Trusted Ally Home CareTeddy Tripp

I have spent 35 years of my life in health care. I have worked with some great people in those 3 decades. When I came to Trusted Ally Home Care, I found the dedication to patient care, integrity of business practice and commitment of the staff exceeded my expectations. This company is family owned and this "family" mentality is expressed with every staff member I have met. Honoring nuclear energy workers by providing patient centered care with a sense of urgency that makes me proud to be a part of this company.

Vince is great, on time, curteous, knowledgeable.

Vince is great, on time, curteous, knowledgeable. Vince is great, on time, curteous, knowledgeable. Vince is great, on time, curteous, knowledgeable.

The best nurses and HHAs ever!! My family and the patient are very happy with everything! Thank you ever so much!!

It is difficult to fully capture in words just how profoundly life-changing it has been to work at Trusted Ally Home Care. From the very first conversation, I felt an undeniable connection—something deeply genuine and special about this organization, its mission, the owners, the leadership team, our incredible frontline staff, and the extraordinary patients we serve.In my 10 months here, I’ve experienced something rare: a company that truly lives and breathes its core values. These values aren’t just slogans—they are woven into every interaction, every decision, and every corner of the organization. As a nurse and a leader who has served in many care settings over the years, I can honestly say that caring for former nuclear workers through Trusted Ally is both an honor and a privilege beyond words.What makes this company shine is the culture of trust, innovation, and deep mutual respect. Leadership at every level encourages forward-thinking, collaboration, and a shared passion for excellence. It’s the kind of environment where you’re not just allowed but empowered to grow, lead, and thrive.Each morning, I wake up excited to continue this meaningful work. There is a fire in my heart, a purpose, that comes from knowing I am making a real difference, not just in the lives of our patients, but alongside the most compassionate and dedicated colleagues I’ve ever known. Trusted Ally isn’t just my workplace; it’s my second home. The people here are my second family.To the entire Trusted Ally team, thank you for believing in me, for trusting me to lead, and for showing me what a truly exceptional workplace can look and feel like. You’ve reignited a passion in me that I didn’t know was still waiting to be discovered. I am filled with gratitude every single day to walk this path with you.Trusted Ally is a shining example of what it means to lead with heart, vision, and integrity in home health, and I am beyond proud to be part of this journey!

It is difficult to fully capture in words just how profoundly life-changing it has been to work at Trusted Ally Home Care. From the very first conversation, I felt an undeniable connection—something deeply genuine and special about this organization, its mission, the owners, the leadership team, our incredible frontline staff, and the extraordinary patients we serve. In my 10 months here, I’ve experienced something rare: a company that truly lives and breathes its core values. These values aren’t just slogans—they are woven into every interaction, every decision, and every corner of the organization. As a nurse and a leader who has served in many care settings over the years, I can honestly say that caring for former nuclear workers through Trusted Ally is both an honor and a privilege beyond words. What makes this company shine is the culture of trust, innovation, and deep mutual respect. Leadership at every level encourages forward-thinking, collaboration, and a shared passion for excellence. It’s the kind of environment where you’re not just allowed but empowered to grow, lead, and thrive. Each morning, I wake up excited to continue this meaningful work. There is a fire in my heart, a purpose, that comes from knowing I am making a real difference, not just in the lives of our patients, but alongside the most compassionate and dedicated colleagues I’ve ever known. Trusted Ally isn’t just my workplace; it’s my second home. The people here is my second family. To the entire Trusted Ally team, thank you for believing in me, for trusting me to lead, and for showing me what a truly exceptional workplace can look and feel like. You’ve reignited a passion in me that I didn’t know was still waiting to be discovered. I am filled with gratitude every single day to walk this path with you. Trusted Ally is a shining example of what it means to lead with heart, vision, and integrity in home health, and I am beyond proud to be part of this journey!

Trusted Ally Home Care of CO has helped us tremendously to walk through the steps we needed to take. They stood by our side and gave guidance with doctor appointments, processing paperwork, follow‑up, etc. They also have GREAT personalities with a very positive helpful staff.

Trusted Ally Home Care of CO has helped us tremendously to walk through the steps we needed to take. They stood by our side and gave guidance with doctor appointments, processing paperwork, follow‑up, etc. They also have GREAT personalities with a very positive helpful staff. Trusted Ally Home Care of CO has helped us tremendously to walk through the steps we needed to take. They stood by our side and gave guidance with doctor appointments, processing paperwork, follow‑up, etc. They also have GREAT personalities with a very positive helpful staff.