Clinical Nurse Liaison II

Memorial Hermann Health System; Houston (TX); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Memorial Hermann Health System is seeking a Clinical Nurse Liaison in a hybrid role. The position conducts clinical assessments of patient referrals and presents findings to physicians for admission, while engaging in marketing activities for hospital services and collaborating with external referral sources and internal teams.

The role requires a Texas RN license with BSN preferred, Basic Life Support certification, and at least 3 years of nursing experience in relevant areas.

Qualifications

• Graduate from an accredited school of professional nursing, vocational nursing or licensed practical nursing.
• Current Texas RN license required; BSN, CRRN, CNRN or CCM preferred.
• Certificate in Basic Life Support required.
• Additional certifications may be required based on discipline and/or nursing unit requirements.

Responsibilities

• Conducts clinical assessment of patient referrals and presents assessment to physicians for admission.
• Participates in ongoing process improvement related to the admissions process.
• Serves as a resource to directors to identify processes that hinder referral source’s ability to use Memorial Hermann as their facility of choice.
• Demonstrates a complete and thorough understanding of programs and can effectively market services.
• Participates in hospital marketing programs, events, conferences or in-services.
• Interacts with external referral sources, social workers, discharge planners, case managers, other healthcare professionals, families and patients; develops strong working relationships with internal staff; maintains confidentiality.

Skills

Nursing assessment

Referral coordination

Interdisciplinary communication

Marketing hospital services

Education

Texas RN license

BSN preferred

BLS certification

CRRN/CNRN/ CCM preferred

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Clinical Nurse Liaison will possess the appropriate knowledge of Memorial Hermann programs to conduct appropriate clinical assessments of patient referrals and present assessment information to physicians; participates in marketing hospital services and continuous quality improvement with external referral sources, social workers, discharge planners, case managers, healthcare professionals, families and patients. Position is responsible for increasing the utilization of clinical services offered by Memorial Hermann.

HYBRID POSITION.

Minimum Qualifications

Education: Graduate from an accredited school of professional nursing, vocational nursing or licensed practical nursing

• Current Texas RN license required; BSN, CRRN, CNRN or CCM preferred
• Certificate in Basic Life Support required
• Additional certifications will be required based on discipline and/or nursing unit requirements

Experience / Knowledge / Skills

• Minimum of three (3) years nursing experience in rehabilitation, ER, SICU/NICU nursing, or related field
• Experience in similar position or Case Management strongly preferred
• Ability to manage multi-task, prioritize work, pay close attention to details and meet deadlines
• Because of the education and training required to obtain licensure, demonstrate principles or care of pediatric and geriatric patients within the rehabilitation environment
• Excellent organizational and communication skills
• Clinical knowledge to assess patients for hospital programs
• Working knowledge of various data systems
• Ability to effectively communicate complex ideas (both conceptual and concrete) by oral and written means
• Ability to work independently with little or no supervision and demonstrate excellent problem solving and critical thinking skills when making decisions

Principal Accountabilities

• Conducts clinical assessment of patient referrals and presents assessment to physicians for admission.
• Participates in ongoing process improvement efforts related to the admissions process.
• Serves as a resource to directors to identify processes that hinder referral source’s ability to us Memorial Hermann as their facility of choice.
• Demonstrates a complete and thorough understanding of programs and can effectively market services.
• Participates in hospital marketing programs, events, conferences or in-services.
• Interpersonal skills necessary in order to interact effectively with external referral sources, including social workers, discharge planners, case managers, other healthcare professionals, families and patients; Develops strong working relationships with external referral sources and internal staff including Admissions, physicians, Outpatient Clinic, Marketing staff and other departments; and ability to adhere to confidentiality rules.
• Performs duties in a manner to promote quality patient care and customer service/satisfaction, while promoting safety, cost efficiency, and a commitment to the CQI process.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Together, we’re creating an environment where exceptional care can flourish. It starts with you.