Clinical Navigator- PRN Weekends | Surprise Rehab

PAM Health Rehabilitation Hospital of Surprise; Surprise (AZ); On-site; USD 55,000 - 75,000; Part time

Job summary

PAM Health Rehabilitation Hospital of Surprise is seeking a Clinical Navigator for weekend coverage to drive census growth through proactive referral development and clinical assessments. You will build strong referral networks and guide patients through admissions, collaborating with the admissions team and clinicians to ensure a smooth process.

The role supports physicians, case managers, and partner facilities, delivering patient-centered care while representing PAM Health with integrity.

Qualifications

• Degree in a health-related field is preferred.
• Current, unrestricted licensure RN/RT/PT/OT/SLP required/preferred.

Responsibilities

• Proactively develop new referral relationships and expand partnerships within assigned markets.
• Serve as a visible presence in key referral territories by calling on physicians, hospitals, case managers, discharge planners, SNFs, and other partners.
• Identify and pursue new admission opportunities to support census growth.
• Build and maintain relationships with physicians, case managers, discharge planners, ICU and floor nurses, payer representatives, patients, and families.
• Conduct clinical assessments to determine patient suitability for admission.
• Analyze referral and admission trends to identify market growth opportunities and outcomes.
• Partner with admissions and clinical teams for a seamless referral/admission experience.
• Educate referral sources on PAM Health's services, outcomes, and patient success stories.
• Provide recommendations to improve customer service, referral conversion, patient satisfaction, and quality initiatives.
• Represent PAM Health with professionalism and patient-centered approach.

Skills

Relationship building

Business development

Field presence

Interpersonal communication

Education

Health-related degree (preferred)

RN/RT/PT/OT/SLP licensure

Job description

Clinical Navigator (Weekend)

Schedule: Saturday & Sunday | 8:00 AM - 5:30 PM

Make a Difference Every Weekend

Are you passionate about patient care, driven by results, and motivated to help others through some of life's most challenging moments? Do you thrive on building relationships, creating new opportunities, and making an impact? If so, we'd love to meet you.

At PAM Health, every success story starts with compassionate professionals who are committed to helping patients regain their independence. From the moment someone enters our hospital, they become part of our PAMily. As a Clinical Navigator, you'll play a vital role in guiding patients and families through the rehabilitation journey while serving as a trusted clinical resource and strategic partner to referral sources throughout the community.

We're looking for a proactive, results-oriented \"hunter\" who enjoys developing new business, strengthening existing referral relationships, and identifying admission opportunities across key referral markets. The ideal candidate is energized by being in the field, comfortable calling on physicians and healthcare partners, and motivated to grow hospital census through exceptional relationship management and clinical expertise.

Position Summary

The Clinical Navigator reports to the Director of Business Development and serves as a key liaison between referral sources, patients, families, and the hospital. This role is responsible for cultivating referral relationships, managing an assigned territory, conducting patient assessments, and supporting the admission process. The Clinical Navigator collaborates closely with the business development team, Admissions Manager, admission staff, nursing, and other interdisciplinary team members to facilitate timely and appropriate patient admissions while driving census growth.

Key Responsibilities

• Proactively develop new referral relationships and expand existing partnerships within assigned markets.
• Serve as a visible presence throughout key referral territories by routinely calling on physicians, hospitals, case managers, discharge planners, skilled nursing facilities, and other referral partners.
• Identify and pursue new admission opportunities to support hospital census growth.
• Build and maintain strong relationships with physicians, case managers, discharge planners, ICU and floor nurses, payer representatives, patients, and family members.
• Conduct clinical assessments to determine patient appropriateness for admission.
• Analyze referral and admission trends to identify opportunities for market growth and improved outcomes.
• Partner with admissions and clinical teams to ensure a seamless referral and admission experience.
• Educate referral sources on PAM Health's rehabilitation services, clinical outcomes, and patient success stories.
• Provide recommendations to improve customer service, referral conversion, patient satisfaction, and quality initiatives.
• Represent PAM Health with professionalism, integrity, and a patient-centered approach.

Qualifications

Education & Licensure

• Degree in a health-related field from an accredited college or university preferred.
• Current, unrestricted licensure in one of the following is required:
  • Registered Nurse (RN)
  • Respiratory Therapist (RT)
  • Physical Therapist (PT)
  • Occupational Therapist (OT)
  • Speech-Language Pathologist (SLP)

Experience

• Minimum of two years of clinical experience in the licensed discipline required.
• Rehabilitation hospital or LTACH experience preferred.
• Previous physician liaison, clinical liaison, healthcare marketing, or business development experience is strongly preferred.
• Demonstrated ability to build relationships, develop new business, and effectively manage a referral territory.
• Self-motivated, highly organized, and comfortable working independently in the field.
• Excellent communication, presentation, and interpersonal skills.